Complete walkthrough of all user journeys across the INET Wi-Fi Portal system.
The INET Portal serves multiple user types with different interfaces and workflows:
CUSTOMER Accessing Wi-Fi through public hotspots
Customer connects to INET Wi-Fi hotspot at public location (cafe, office, etc.)
HOTSPOT Device automatically connects to OpenNDS-controlled access point
Browser automatically redirects to INET Portal login page
PORTAL Customer sees product selection and payment options
Customer selects desired internet package (1 hour, 4 hours, 1 day, etc.)
PORTAL Package details: speed, duration, price displayed
Customer enters phone number and full name, proceeds to Wave payment
WAVE Secure payment processing via Wave Checkout API
Upon successful payment, system issues voucher from PortaBilling
PORTABILLING Voucher immediately blocked to prevent reuse
Customer chooses to watch sponsored video for free internet access
CAMPAIGN System checks for available sponsored campaigns
Customer watches required percentage of sponsored video content
VERIFICATION System tracks viewing progress and completion
MOBILE USER Managing monthly subscription through mobile app
User opens INET-Go mobile app and authenticates with phone number
MOBILE APP Secure authentication via auth keys
User views account status, data usage, billing information, and next due date
MOBILE APP Real-time data from PortaBilling integration
User can make payments, view transaction history, and update payment methods
MOBILE APP Integrated payment processing
User can submit support tickets directly through the mobile app
MOBILE APP Tickets automatically routed to appropriate support team
CUSTOMER CARE Handling customer support requests
Customer care receives support request via phone, WhatsApp, email, or mobile app
ADMIN CONSOLE New Messages section shows incoming requests
Care agent creates ticket with customer details, issue description, and priority level
ADMIN CONSOLE Tickets section for full ticket management
Agent searches customer profile, checks billing status, and reviews account history
ADMIN CONSOLE Customers section for account lookup
Agent resolves issue directly (password reset, account update, etc.)
ADMIN CONSOLE Update ticket status and add resolution notes
Agent assigns ticket to appropriate specialist (Billing, Field, Technical)
ADMIN CONSOLE Assignment system routes to correct team
TECHNICIAN Performing on-site service and maintenance
Technician receives field service ticket assignment via admin console or mobile app
MOBILE APP INET-Tech app shows assigned tickets
Technician reviews ticket details, customer location, and checks network status
ADMIN CONSOLE Access Points section for network health check
Technician visits customer location, performs diagnostics, and implements solution
MOBILE APP Update ticket status and upload photos
Technician documents work performed, adds photos, and updates ticket status
MOBILE APP Complete work documentation in mobile app
Technician verifies solution with customer and confirms satisfaction
MOBILE APP Mark ticket as resolved with customer confirmation
SYSTEM ADMIN Managing platform operations and configuration
Admin monitors system health, performance metrics, and error logs
ADMIN CONSOLE Analytics and Logs sections for system oversight
Admin manages user accounts, roles, and permissions across the platform
ADMIN CONSOLE Users section for account management
Admin configures Wi-Fi packages, pricing, and PortaBilling integration
ADMIN CONSOLE Products section for package management
Admin creates and manages sponsored internet campaigns
ADMIN CONSOLE Campaigns section for sponsored content
Admin monitors access points, manages network infrastructure, and troubleshoots issues
ADMIN CONSOLE Access Points and AP Sessions for network oversight
Customer Portal
Payment Processing
Voucher Management
Access Control
Session Monitoring
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