Admin Help

Simple guides for customer care, billing, and field technicians.

Quick Start

1. Sign in to the Admin at admin.inetwifi with your staff account.
2. Use the menu on the left to open customers, tickets, billing, or network tools.
3. Need something fast? Type a name, voucher, or device ID into the search bar.

Main Navigation

• Dashboard: quick status of hotspots, campaigns, and alerts.
• Customers: look up people, vouchers, and connected devices.
• Tickets: follow up on customer requests and field jobs.
• Billing: review payments, invoices, and account balances.
• Network: view hotspots, equipment health, and recent scans.

Tasks by Team

Customer Care

• Check the Customers page to confirm plans, reset vouchers, or resend login links.
• Open Tickets to update a customer issue or leave a note for technicians.
• Use Search when the caller gives you only a phone number or device ID.

Billing

• Visit Billing → Payments to confirm incoming transfers or card charges.
• Use Billing → Invoices to download receipts and resend statements.
• Filter by status (paid, pending, failed) to focus on accounts that need action.

Field Technicians

• Open Tickets and switch to the Field view to see assigned jobs.
• Tap a ticket to read the steps, add photos, or mark the visit as complete.
• Check Network → Access Points for signal and device health before heading out.

Ticketing System

The ticketing tool keeps everyone aligned from the first customer call to the final fix.

1. Create: Start a ticket from a customer record or hit New Ticket on the Tickets page.
2. Assign: Choose the right queue (Customer Care, Billing, or Field) so the right team is notified.
3. Update: Add comments, upload files, and change the status as work moves forward.
4. Resolve: Set the outcome, add the time spent, and close the ticket so reports stay accurate.

Need the full walkthrough? Read the Ticketing System Guide.

Comprehensive Guides

• ⚡ Quick Reference Card - Essential tasks and shortcuts
• 📚 Complete Navigation Guide - Role-based navigation for all user types
• 🔄 User Journey Guide - Complete walkthrough of all user workflows
• 🏗️ System Architecture Guide - Technical overview and system design

Feature-Specific Guides

• 🔧 Troubleshooting Guide - Diagnose and resolve system issues
• Admin Logs & Monitoring – Guide
• Sponsored Campaigns – How‑To Guide
• Ticketing System – Step by Step

Shortcuts

• Open the Logs view in Admin: 🧾 Logs tab in the top bar.
• Jump to a ticket: press / and type the ticket number.
• Download a report: go to the page, click Export, pick CSV or PDF.

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