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#	Name	Description	Price	Status	Actions
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#	Name	Username	Email	Roles	Status	Actions
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SLA breached

#	Subject	Customer	Status	Priority	Assignee	SLA	Updated
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Select a ticket from the list to view full details.

Subject

Complaint: —

Status Priority SLA

Assignee Escalated

Assign ▾

Change status ▾

Customer

Billing Snapshot

Balance due —

Account state —

Next due —

Unsuspended until —

Connections

No connections

Subscriptions

No subscriptions

Ticket Meta

SLA policy

Conversation

Add comment

Attachments Images only • up to 6 • 2 MB each

Visibility

Ticket description

Applicant

Biography

Documents

#	Name	Type	Size	Actions
No documents.

Onboarding template

Name Role owner Type Location/site Default due window (days) Status

Template task

Template Task name Description Owner role Sequence Due offset (days from start) Evidence required Reminder cadence (days)

Existing active ticket

Message preview

Close as duplicate

Select the open ticket that should remain active. The current ticket will be closed as a duplicate of the selected ticket.

Assign Ticket

Assign to Select a staff member or choose Unassigned to clear the owner.

Assignee role Leave blank to keep the current role.

Reassignment note Required when changing the assignee.

Request materials

Request additional customer-facing or consumable stock for this ticket. Inventory’s storekeeper reserves and issues it against the ticket’s customer.

Reason / note *

Items *

Reassign Ticket

Supervisor note *

Comment workspace

Select a ticket to review its comment history.

Add comment

Attachments Images only • up to 6 • 2 MB each

Visibility

Technician Closure Review

Resolution Summary

Problem

—

Resolution steps

—

GPS

—

Evidence

No photos attached.

AI Feedback

Score —

No AI feedback available.

Supervisor note

Note (required for rework)

Customer care agent on duty

Edit Customer

Name

Phone

Region

City

Address

Identify Customer

Searching Porta billing…

Connection

New Channel Messages

Showing 0–0 of 0

Message intake dashboard Last 7 days

Window

Daily outcomes

Day	Incoming	Converted	Discarded	Follow-ups	Forwarded
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Messages by channel

Channel
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Conversion time by channel

Channel	Conversions	Min (min)	Avg (min)	Median (min)
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Discard reasons

Reason	Count	Recent note
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Discard rates

Channel	Discarded	Rate
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Reason	Discarded	Rate
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Agent handling breakdown

Agent	Converted	Discarded	Forwarded	Conversion %
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Follow-up outcomes

Outcome	Count
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Backlog age distribution

Bucket	Count
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#	Channel	Contact	Summary	Status	Received	SLA	Actions
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Maintenance Tools

Select	Channel	Identifier	Contact	Subject	Received	Status
Scan to identify duplicate pending messages.

Outgoing message quality (latest 100)

Sent	Channel	Ticket	Subject	Author	Review	Snippet
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Customer	Class	State	Flags	Overdue	Days	Fee/mo	Paid?	Credits
Switch to this tab to load.

Credits pending review

Non-automated (manual) credits issued on PortaBilling, captured nightly. Persist across recompute.

Date	Customer	Porta ID	Amount	Operator	Description	Status	Action
Expand to load.

HR Weekly Compliance Report emailed Mondays 07:30 to enrolled subscribers

Switch to this tab to load.

Email enrollment — who receives this report

Pick from department managers, HR employees, and root. Changes save immediately.

Customer Ticket Board

Customer Care Daily Trend (last 5 days)

No customer-care tickets to display.

Tech Support

Resolutions (last 5 days)

Weekly output & quality (last 3 months)

#	Technician	Admin user	Status	Queue	Quality	Completion	Last activity	Actions
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Ticket assignments

Supervisor queue Ticket type Ticket age

No technician tickets to display.

Customer map

HR

#	Name	Staff group	Timezone	Start	End	Days	Default	Grace	Active	Actions
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#	Staff	Staff group	Assigned lines	PBX trunks	Started	Expected end	Status
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Weekly biometric export (.csv)

Upload the weekly timecard. We match each biometric User ID to an employee, then you confirm before saving. A default shift must exist; staff arriving more than the shift grace late are flagged late, and leaving before shift end is marked absent.

User ID	Name in file	Maps to employee	Present	Absent	Late	Days
No file previewed yet.

View Month Week

✓ Present · ✗ Absent · – Not a work day · · No data

Choose a period to load attendance.

Year Department

Leave taken Approved upcoming Weekend / holiday Over capacity

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Employees

Position Employment type Admin account

Name	Department	Position	Manager	Employment	Status
No employees loaded.

Page 1

Departments

Name	Manager	Staff	Status	Actions
No departments loaded.

Positions

Name	Grade	Filled / Established	Status	Actions
No positions loaded.

Grades

Salary / seniority bands (foundation for payroll — no payroll logic yet).

Code	Name	Rank	Salary band (GMD)	Status	Actions
No grades loaded.

Employee Status

Profile

Employment

First name Last name Department Position Manager Deputy manager Status Status reason Employment type Employment status ID Location ID Hire date Termination date Monthly pay

Position history

#	When	From	To	By
No position changes.

#	When	From → To	By	Reason
No status changes.

Admin account

No linked admin account.

Link admin account

Type to search unassigned admin accounts.

Contact

Email Phone

Shifts

#	Date	Template	Status	Location
No shift assignments.

Leave

#	Type	Dates	Status	Duration
No leave loaded.

#	Year	Balance	Used	Carried	Locked
No leave balances.

Attendance

Metric	Last 12 months
No attendance loaded.

Performance

#	Period	Status	Score	Reviewer
No reviews loaded.

#	Title	Period	Status	Progress	Actions
No goals loaded.

Talent (Onboarding & Probation)

#	Template	Status	Completion	Start date	Action
No onboarding data.

#	End date	Status	Decision	Last improvement	Action
No probation data.

Learning

#	Session	Status	Completion
No training data.

#	Certification	Institution	Skills gained	Completed	Expires	Certificate
No certifications.

#	Skill	Target level	Current level	Gap
No skills data.

#	Degree	Institution	Field	Year	Certificate
No qualifications.

Finance

#	Status	Principal	Balance	Collateral days	Term (months)	Actions
No loans.

ESS & Compliance

Compliance data loading…

#	Required document	Status	Actions
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#	Policy	Scope	Active
No policies.

#	Announcement	Scope	Expires
No announcements.

#	Field	Change	Status
No profile changes.

Documents

#	Name	Category	Actions
No documents.

Year Period Department

Staff without goals/KPIs

—

Staff without reviews

—

% goals met

—

Department Goals & KPIs

#	Department	Period	Title	Status	Progress
No goals yet.

Performance Reviews

#	Employee	Period	Status	Final score	Reviewer	Actions
No reviews yet.

AI Verification Scores

Year Month

Avg score

—

Staff with data

—

Below 70

—

Year-to-date

—

#	Employee	YTD score	Months	Events	Latest	Quality	Rejection	Override	Flag	Photo pass	Feedback
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#	Employee	Score	Events	Quality	Rejection	Override	Flag	Photo pass	Feedback
No data yet. The rollup runs nightly; trigger a recompute on the admin tools page if needed.

Recruitment

Applications

#	Candidate	Vacancy	Stage	Notes	Actions
No applications yet.

Applicants

#	Name	Degree	Expertise	Apps	Last update	Actions
No applicants.

Vacancies

#	Title	Position	Status	Actions
No vacancies.

Onboarding

#	Employee	Template	Status	Completion	Actions
No onboarding records.

Onboarding Templates

#	Name	Role	Type	Due (days)	Status	Actions
No templates.

Template tasks

#	Task	Owner	Seq	Due	Evidence	Actions
Select a template.

Probation

#	Employee	Ends	Status	Next check-in	Last improvement	Actions
No probation records.

Training Sessions

#	Course	Dates	Location	Status	Attendees
No sessions scheduled.

Certifications

#	Employee	Certification	Institution	Completed	Expires
No certifications recorded.

Skill Catalog

#	Name	Category	Scale	Actions
No skills defined.

Skill Requirements

#	Position	Skill	Target	Actions
No requirements.

Enrollments

#	Employee	Course	Status	Score
No enrollments.

⚙️ Loan approval flow

Define the ordered stages a loan request must pass. Each stage can name one or more approvers (by role and/or specific user) so a loan never stalls when an approver is away — any one eligible approver clears the stage. Applies to new requests; loans already in flight keep the flow they started with.

Max term (months) Max deduction %

Pending loans

—

Open loans

—

Outstanding balance

—

Loan volume by staff

Status filter

#	Employee	Status	Principal	Collateral days	Repayments	Approvals	Actions
No loans recorded.

Training window (mo) Review recency (mo)

Run background task now:

Records completeness

—

Training freshness

—

Recruitment checklist

—

Gaps by factor — click to see who

Recompute to see gaps.

Waived — with justification

#	Employee	Document	Justification
No active waivers.

Position document requirements

Per-department snapshots

#	Department	Month	Records	Training	Recruitment
No compliance snapshots — click Recompute now.

📊 Quiz completion

Quarter

Quiz	Applicable	Completed	Passed	Overdue	Completion
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👤 Individual scores

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🎯 General quiz — what employees take

Staff take a general quiz drawn at random from the question banks of the policies that apply to them — each person gets a different random set (deliberate anti-cheat). Build the per-policy banks below (min 5 questions/policy), then create + Launch a general quiz here.

Title	Draw	Time	Pass	Scope	Deadline	Active	Actions
No general quizzes yet.

Add general quiz

Title *

Questions per attempt Time limit (min) Pass mark (%)

Department scope Location scope Deadline

Active

Bank questions

Pick existing questions from the authored bank (your policy quizzes) to put on this quiz. Checked = on the quiz. Each employee is served a random draw of “questions per attempt” from what you select — so to give different staff different questions, select more than the per-attempt count (aim for ~50% more). Leave nothing checked to fall back to the pooled policy draw.

Policies & Quizzes

A quiz always tests one policy. Add a policy first, then click 📝 Quizzes (or the quiz count) on its row to build quizzes — manually or with ✨ AI — and launch them to in-scope staff.

Checking quiz coverage…

#	Policy	Scope	Active	Quizzes	Actions
No policies.

Add policy

Title * Body

Department scope (none checked = all departments)

Loading departments…

Location scope

Active

Quizzes

Pass %

Quiz title

Announcements

#	Title	Scope	Expires
No announcements.

Public Holidays

excluded from leave day counts

Annual

Date	Name	Scope	Annual
No holidays.

Profile Change Requests

#	Employee	Field	Old → New	Status
No profile change requests.

Channel Integrations

Update per-channel settings. Leave the secrets field empty to keep existing credentials. Use Save & Test to validate connectivity immediately.

AI Configuration

Review and edit the prompts used for AI intake, comment validation, customer feedback, and attachment inspection.

Ticket Regions

Manage the controlled list of regions used for customers and reporting.

Message Templates

Channel Event Locale

#	Channel	Event	Locale	Version	Status	Updated	Actions
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Create Template

Channel Event Locale Subject (email only) Enabled

Body

Use double curly braces for placeholders (e.g. {{ticket_short_code}}).

Add staff shift

Name Staff group Timezone

Start time End time

Days of week

Mon Tue Wed Thu Fri Sat Sun

Effective from (optional) Effective to (optional)

Status

Grace period (minutes) Default shift (applies to staff without an assigned shift)

Late if a clock-in is more than the grace period after start. Leaving before the shift end (beyond grace) is marked absent.

Create leave request

Leave type

Start date End date

Reason (optional)

Days Select start/end dates to preview.

Date	Half day	Public holiday	Non-working
Select start/end dates.

Mark half day for specific dates; holidays/non-working days are excluded from chargeable days.

Add goal

Mode Department goals Title * Period Description (optional)

Period start Period end

Goal check-in

Goal Progress (%) Notes (optional)

Add degree

Level Institution Field of study Award year Certificate (PDF or image)

Add application

Applicant ID Vacancy ID Stage Notes

Update application stage

Application ID Stage Notes

Add applicant

Full name Email Phone Source Highest degree Expertise Skills (comma separated) Competencies Work experience Biography Date of birth

Upload applicant document

Applicant File (PDF/Image)

Add vacancy

Title Position Department Openings Status Description

Add onboarding

Employee Template Start date Status

Add onboarding task

Onboarding ID Template item ID (optional) Assignee Due date Status Notes

Onboarding tasks

	Task	Due	Status
No tasks.

Add probation

Employee Start date End date Status Check-in frequency

Create training session

Training course New course

Provider Category Internal?

Start date (optional) End date (optional)

Location / Link

Status Capacity

Attendees

Multi-select employees to enroll

New skill gained (optional)

Add skill

Name Category Level scale

1–10 scale • 2: Awareness • 5: Understanding • 7: Expert • 10: Master

Add certification

Employee Certification name Institution Skills gained

Date of completion Expiry date (optional)

Certificate (PDF or image)

Loan detail

Principal Term (months) Collateral days Interest rate (%) Issue date Currency FX rate to base Base currency

Repayment amount

Add position skill requirement

Position Skill Target level

Scale 1–10 (2 Awareness, 5 Understanding, 7 Expert, 10 Master)

Criticality

Add performance review

Period Reviewer (managers only) Score (required, 0–10)

Overall metric out of 10

Strengths (optional) Improvements (optional)

Review details

Review

Score (out of 10)

—

Strengths

—

Improvements

—

Complete onboarding task

Onboarding task Notes (optional) Evidence (optional)

Upload proof; file will be attached to this onboarding task.

Add probation check-in

Probation period Check-in date Improvement (%) Notes

Enroll training

Training session ID Status (optional)

Create loan

Principal amount Term (months) Reason for loan Collateral leave days Currency FX rate to base

Rate to convert selected currency to base (default USD). Leave blank for base currency.

Base currency

Submit profile change

Field Old value (optional) New value

Upload document

File Category Tag compliance documents so they satisfy the employee's required-documents checklist.

Add employee

First name * Last name *

Email Phone

Department ID Position ID

Status Employment type

Add department

Name * Code Parent department

Manager Deputy manager

Status

Add position

Name *

Code Established headcount *

Department * Grade Status

Add grade

Code * Rank *

Name *

Min salary (GMD) Max salary (GMD)

Status

Higher rank = more senior. Code and rank must be unique.

Template preview

Channel

Event

Scenario

Placeholders

Context sample

Subject

(subject)

Body

(body)

Recipient Provide a destination for the test message.

Prompt history

#	Phone	Name	MAC	Last AP	Last Auth	Actions
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#	Name	Phone	Email	Commission	Balance	APs	Status	Actions
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Total users

—

Sessions

—

New records (12 months)

#	Phone	Name	Balance	Due Date	Last login	Created	Actions
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#	Created	Customer	Refs	Amount	Status	Actions
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Mobile customer

Subscriptions

Name	Fee	Period	Charge Model
None

Recent Payments

Ref	Amount	Status	Created	Action
None

Connections

Conn ID	Status	Blocked	Product	Expires	Bill Status	Idle Days
None

Mobile Sessions (Auth Keys)

ID	Created	Last Used	Action
None

Manually complete payment

Name of person who paid * Wave proof of payment * (image)

This credits the customer's PortaOne balance and marks the payment successful. The proof is stored for later review.

Device AuthMon Detail

#	Phone	Name	Created	Last Used	Actions
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#	Name	Location	MAC Addres	IP	Distributor	Last Seen	Status	Actions
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Devices: – · Active: –

Gateway	AP IP	Ready	Pending
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#	MAC	Type	AP	AP IP	Start	Timeout	Remaining	Actions
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#	MAC	Contact	Attempts	Last Grace	Last AP	Active Session	Recent Sessions
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Idle

Flow Android

This tool bypasses Wave only (it still exercises voucher issuance, session creation, and AuthMon enqueue).

Above threshold only

#	Name	Product	Customer	Status	Avail Bal	Min Thresh	Limit	Redeems	Active T	Actions
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Videos

ID	Source	URL	Weight	Verify	Required %	Active	Actions
Select a campaign…

Retention — non-paying customers View Outcome Sort

Customers PortaBilling has suspended/blocked for non-payment. Score a customer to get an AI read on why they likely lapsed and how to win them back, call them, then log the outcome.

Retention report Last 90 days

Period

Expand to load the report.

Churn analysis Last 90 days

Period

Expand to load churn analysis.

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⏰ My lapsed commitments

—

My other cases

—

Log call outcome

Outcome Why haven't they paid? Follow-up date (optional) Note (optional)

Drift detected against PortaBilling (the source of truth): duplicate customer records, records not yet linked to Porta, and Porta customers missing from CRM. Review and apply each fix.

Reconciliation preview

Inactive Unlinked

#	Name	Contact	Address	Created
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Page 1

● active ● suspended ● blocked ● unknown

Lead ownership & conversion likelihood

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#	Name	Contact	Status	Next follow-up	City	Assigned to
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🔥 Hot deals

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👤 My queue

Your queue is empty — claim a hot deal.

New 0

Contacted 0

Qualified 0

Drag a hot deal onto your queue to claim it — or tap “Claim”. The pool refreshes automatically.

Sales targets & leaderboard Period

#	Staff	Conversions	Contacts	Qualified	Recoveries	Win-back calls
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Pending installs

Last 200

Overdue

Expected date passed

Due this week

Next 7 days

Completed

Last 200

📈 Installations completed per month · last 12 months

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	#	Customer	Status	Contact	Expected	Age	Ticket	Actions
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Page 1

Select an installation to view details.

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Payments

Promotions & discounts

SKUs

Matching filter

Low stock

At/below reorder

Out of stock

Available ≤ 0

Reserved

Items with holds

Item	Category	Classification	On hand	Reserved	Available	Status
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Open work orders

Not yet closed

Overdue

Past SLA due

Unassigned

No assignee yet

Blocked

Awaiting resource / dependency

Overdue only

Subject	Type	Work set	Priority	Assignee	Due	Status
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Select a work order to see its dependency tree, timeline and actions.

—

Checklist / tasks

—

Dependency tree

—

Timeline

—

New work order

Subject * Type * Priority * Work set * Assignee Facility Asset / target Scheduled date Description

Assign work order

Assignee (executes) * Owner (accountable) *

Block / escalate

Reason * Blocking work order Detail Escalate to the work-set lead

Complete work order

Output summary

Request materials

Raises an inventory stock request for this work order. Only infrastructure / tool / consumable stock is eligible.

Change priority

Priority Emergency tag — pin SLA to 4h regardless of priority

Technicians

Name	Phone	Skills	Status
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Work sets (disciplines)

Work set	Lead	Staffing	Active
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New technician

Full name * Phone Linked user (enables login) Active

Skills — —

Work sets this technician can cover.

New work set

Code * Name * Lead supervisor Active

Name	Code	Type	Service area	Commissioned	Assets	Open WOs	Status
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Upcoming preventive maintenance across facilities and assets. Click a row to edit its schedule.

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A PM schedule names a subject, a work set, an interval + commission date, and the exact assets it covers. When due, a facility schedule raises one work order per covered asset, bundled into a work group.

Subject	Scope	Work set	Interval	Assets	Next due	Status
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Work groups bundle related work orders executed together, owned by a team of supervisors. PM cycles create one automatically.

Subject	Status	Progress
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Select a work group to see its work orders and team.

PM schedule

Subject * Facility (blank = asset-only schedule) PM work set * PM interval * Commission date (PM anchor)

Covered assets

—

New facility

Name * Code Type * Status Latitude Longitude Service area Commission date Address

Import facilities

Bulk-create facilities from one Excel sheet (name + type required; code optional but unique). Download the template, fill it in, then Preview to check, and Import to apply. A row whose code already exists is skipped, so re-importing is safe.

⬇ Download template Workbook (.xlsx) *

Assign assets

Only assets not already linked to a facility are shown. Search or filter by location, then tick the assets to assign.

Select all shown

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Summary	Scope	Facility	Started	ETR	Work order	Status
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New outage

Scope * Summary * Started at * Facility Coverage areas (comma-separated)

Hand off to Operations

Raises a corrective-maintenance work order for: —

Work set (discipline) * Priority

New item

SKU * Name *

Classification *

Category *

Tracking * Unit Reorder point Access tech

Fixed asset — serial-tracked infrastructure (tower / fibre / power / DC gear). Register its unit serials below.

Opening stock (optional) — posts a receipt on create; needs a document like any receipt.

Opening qty Opening serials — one per line Location Document (required if opening stock set)

Receive stock

Item Item * To location * Quantity * Serials — one per line * Unit cost Document type * Document ref Attach document *

A copy of the attached document goes to Finance — required on every receipt, even internal-voucher receipts.

Issue stock

Item

Destination *

Active ticket / installation * Technician (van custody) *

Work-order issue is available once Infrastructure Ops ships.

From location * Quantity * Serial (serialized)

Move stock

Item From location * To location * Current on-hand Quantity *

Serial Facility ref * Condition Assignee (admin user id) Disposal method Reason (approval) *

Value flow — last 12 months Received Consumed/deployed Shrinkage Movements (count)

Value (GMD)

Movements (count)

When	Type	Item	Qty	Value	From→To	Source
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Source	Ref	Status	Lines
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Approved requests awaiting issuance. Print the work order, then mark delivered to issue the stock — the request then leaves this list.

Customer / Ref	Status	Lines
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Adjustments, write-offs and disposals need a second person: whoever raised it cannot approve it. Approving posts the movement.

When	Type	Item	Status
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Fixed assets

book value —

In service

Deployed to sites

Available spares

In stock, ready to deploy

Maintenance overdue

Past their PM due date

Faulty / quarantined

Needs repair / disposal

Retired this year

written off —

Sort

Group by location

Fixed assets only

Serial	Item	State	Location	Facility	Ownership
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Select an asset to view its details, history and actions.

—

History

—

PO #	Status	Expected	Lines
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Select a purchase order to view lines and receive against it.

—

Item categories

Code	Name	Group	Status
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Suppliers

Code	Name	Contact	Status
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Fulfilment locations

Code	Name	Kind	Status
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New supplier

Name * Code Contact Email Phone Active

New location

Name * Code Kind * Address Active

New category

Name * Code Group * Description Active

New purchase order

PO number * Supplier * Expected date Fulfil location

Lines

Import inventory data

Seed categories, locations, items, opening stock and assets from one Excel workbook (a sheet per type). Download the template, fill it in, then Preview to check, and Import to apply. Opening balances post real receipts against an auto "Opening balance" voucher.

⬇ Download template Workbook (.xlsx) *

Reports

Open reports in a dedicated window for analytics and exports. Each opens for roles that are permitted; “Browse all” lists every report available to you.

Report access

Tick which roles may open each report. root always sees every report and can't be unticked.

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⚙️ Background jobs

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Job logs

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Package tiers — price bands that classify packages as Entry / Mid / Premium in the Sales & Acquisition report.

Entry ceiling (GMD) Mid ceiling

Entry = Home under the entry ceiling · Mid = Home/SME under the mid ceiling · Premium = everything else.

Active only

#	Porta product code	Customer type	Label	Pricing (monthly · install fee)	Active	Updated	Actions
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Promotions — installation-fee discounts the cashier can apply at sale (Sales supervisor manages these).

#	Code	Name	Discount	Eligibility	Active	Actions
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Add promotion

Code Name

Description

Discount type Value

Eligible customer types (none ticked = all)

Home SME Corporate

Active

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Analytics

Conversation

New Channel Messages

Daily outcomes

Messages by channel

Conversion time by channel

Discard reasons

Discard rates

Agent handling breakdown

Follow-up outcomes

Backlog age distribution

Maintenance Tools

Outgoing message quality (latest 100)

Customer Ticket Board

Tech Support

HR

Employees

Departments

Positions

Grades

Profile

Admin account

Department Goals & KPIs

Performance Reviews

AI Verification Scores

Year-to-date

Recruitment

Onboarding

Onboarding Templates

Probation

Training Sessions

Certifications

Skill Catalog

Skill Requirements

Enrollments

Loan volume by staff

Records completeness

Training freshness

Recruitment checklist

Gaps by factor — click to see who

Waived — with justification

Position document requirements

Per-department snapshots

🎯 General quiz — what employees take

Policies & Quizzes

Announcements

Public Holidays

Profile Change Requests

Channel Integrations

AI Configuration

Ticket Regions

Message Templates

Create Template

Videos

Reports

⚙️ Background jobs

Sign in