Privacy Policy
# Privacy Policy
**Effective Date:** 04/09/2025
This Privacy Policy explains how **InSIST NET Ltd.** (“Company,” “we,” “our,” “us”) collects, uses, stores, and protects your personal information when you use our mobile applications, websites, and related services (“Services”).
By using our Services, you consent to the practices described in this Privacy Policy.
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## 1. Legal Basis
This Policy is developed in accordance with:
- The **Data Protection and Privacy Act of The Gambia (2019)**,
- The **ECOWAS Supplementary Act A/SA.1/01/10 on Personal Data Protection**, and
- **Commonwealth best practice principles** on data protection.
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## 2. Information We Collect
We may collect the following categories of data:
- **Personal Identification Data**: Name, phone number, email address.
- **Account Data**: Usernames, payment records, service usage.
- **Technical Data**: Device identifiers, IP addresses, and log information.
- **Payment Data**: Records of transactions through authorized payment processors.
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## 3. How We Use Your Data
We use your personal data to:
- Provide and improve our Services.
- Process payments and manage billing.
- Communicate service updates and customer support.
- Comply with legal obligations under Gambian and ECOWAS law.
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## 4. Data Sharing
We do not sell your personal data. We may share your data only with:
- **Regulatory authorities** where required by law.
- **Service providers** under strict contractual data protection obligations.
- **Regional partners** within ECOWAS for cross-border service delivery compliance.
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## 5. Data Security
We implement technical and organizational measures consistent with Gambian, ECOWAS, and Commonwealth standards to safeguard your information against unauthorized access, alteration, disclosure, or destruction.
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## 6. User Rights
In accordance with the Data Protection and Privacy Act (2019) and ECOWAS provisions, you have the right to:
- Access your personal data.
- Request corrections of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Object to processing or withdraw consent.
Requests may be directed to **info@insistnet.gm**.
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## 7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Policy, or as required by Gambian and ECOWAS law.
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## 8. Changes to this Policy
We may update this Policy from time to time. Material changes will be communicated via the Services. Continued use constitutes acceptance of the revised Policy.
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## 9. Contact Information
**InSIST NET Ltd.**
137 Kairaba Avenue, Fajara Booster Station, Gambia
Email: info@insistnet.gm
Phone: 2141998