:root {
      --bg: #0f172a;        /* slate-900 */
      --panel: #111827;     /* gray-900 */
      --panel-alt: #0b1220;
      --panel-soft: #16213a;
      --muted: #1f2937;     /* gray-800 */
      --text: #e5e7eb;      /* gray-200 */
      --sub: #9ca3af;       /* gray-400 */
      --pri: #2563eb;       /* blue-600 */
      --pri-600: #1d4ed8;
      --ok: #16a34a;        /* green-600 */
      --warn: #d97706;      /* amber-600 */
      --err: #dc2626;       /* red-600 */
      --accent: #38bdf8;
      --radius: 12px;
      --button-bg: #0b1220;
      --border-strong: rgba(148, 163, 184, 0.4);
      --border-medium: rgba(148, 163, 184, 0.3);
      --border-soft: rgba(148, 163, 184, 0.25);
      --surface-strong: rgba(15, 23, 42, 0.72);
      --surface-default: rgba(15, 23, 42, 0.65);
      --surface-soft: rgba(15, 23, 42, 0.55);
      --surface-lighter: rgba(15, 23, 42, 0.45);
      --surface-tint: rgba(15, 23, 42, 0.35);
      --surface-backdrop: rgba(15, 23, 42, 0.6);
      --surface-shadow: rgba(15, 23, 42, 0.18);
      --surface-shadow-strong: rgba(15, 23, 42, 0.25);
      --gradient-end: rgba(11, 18, 32, 0.95);
      --input-bg: rgba(15, 23, 42, 0.5);
    }

    :root[data-theme='light'] {
      --bg: #f8fafc;
      --panel: #ffffff;
      --panel-alt: #f1f5f9;
      --panel-soft: #e2e8f0;
      --muted: #dbe4f0;
      --text: #0f172a;
      --sub: #475569;
      --pri: #2563eb;
      --pri-600: #1d4ed8;
      --ok: #15803d;
      --warn: #b45309;
      --err: #dc2626;
      --accent: #1d4ed8;
      --radius: 12px;
      --button-bg: #e2e8f0;
      --border-strong: rgba(148, 163, 184, 0.6);
      --border-medium: rgba(148, 163, 184, 0.45);
      --border-soft: rgba(148, 163, 184, 0.35);
      --surface-strong: rgba(255, 255, 255, 0.95);
      --surface-default: rgba(255, 255, 255, 0.9);
      --surface-soft: rgba(255, 255, 255, 0.85);
      --surface-lighter: rgba(255, 255, 255, 0.8);
      --surface-tint: rgba(241, 245, 249, 0.78);
      --surface-backdrop: rgba(15, 23, 42, 0.35);
      --surface-shadow: rgba(15, 23, 42, 0.12);
      --surface-shadow-strong: rgba(15, 23, 42, 0.18);
      --gradient-end: rgba(255, 255, 255, 0.95);
      --input-bg: rgba(255, 255, 255, 0.85);
    }
    * { box-sizing: border-box; }
    html, body { height: 100%; }
    body {
      margin: 0; background: var(--bg); color: var(--text); font: 14px/1.45 system-ui, -apple-system, Segoe UI, Roboto, Ubuntu, Cantarell, Noto Sans, Helvetica, Arial, "Apple Color Emoji", "Segoe UI Emoji";
    }

    /* Layout */
.app { display: grid; grid-template-columns: 260px 1fr; min-height: 100vh; }
    .sidebar { background: var(--panel); border-right: 1px solid var(--muted); padding: 12px; display: flex; flex-direction: column; gap: 10px; overflow-y: auto; max-height: 100vh; }
    .brand { display: flex; align-items: center; gap: 10px; padding: 8px; font-weight: 700; }
    .brand .dot { width: 10px; height: 10px; border-radius: 50%; background: var(--pri); }

    .collapse-btn { background: transparent; color: var(--sub); border: 1px solid var(--muted); padding: 8px 10px; border-radius: 8px; cursor: pointer; }
    .nav { display: grid; gap: 6px; margin-top: 8px; }
    .nav-group { display: flex; flex-direction: column; gap: 6px; }
    .nav-group-items { display: flex; flex-direction: column; gap: 6px; margin-left: 14px; padding-left: 10px; border-left: 1px solid var(--muted); }
    .nav a, .nav button { text-align: left; background: transparent; border: 0; color: var(--text); 
        padding: 10px; border-radius: 8px; cursor: pointer; 
        display:grid; grid-template-columns: auto 1fr auto; gap: 8px; 
        align-items: center; text-decoration: none; font-weight: 500; position: relative; }
    .nav a.active, .nav button.active, .nav a:hover, .nav button:hover { background: var(--muted); }
    .nav-group-toggle { font-weight: 600; }
    .nav .chevron { font-size: 12px; color: var(--sub); }
    .nav a.active-quick, .nav button.active-quick { box-shadow: 0 0 0 1px var(--pri); }
    .nav a.nav-alert, .nav button.nav-alert { border: 1px solid rgba(220,38,38,0.9); animation: nav-alert-pulse 1.1s ease-in-out infinite; }
    .nav a.nav-alert::after, .nav button.nav-alert::after {
      content: ''; width: 8px; height: 8px; border-radius: 999px; background: var(--err);
      justify-self: end; align-self: center;
    }

    @keyframes nav-alert-pulse {
      0%, 100% { box-shadow: 0 0 0 0 rgba(220,38,38,0.55); }
      50% { box-shadow: 0 0 0 6px rgba(220,38,38,0); }
    }

.content {
      display: flex;
      flex-direction: column;
      padding: 18px 18px 60px 40px;
      overflow: auto;
      min-height: 100vh;
    }
.content.analytics-active {
      overflow: hidden;
    }
    .app.collapsed .content { padding-left: 18px; }
.topbar { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 14px; }
.topbar h1 { font-size: 18px; margin: 0; }
.topbar-controls { flex: 1; display:flex; flex-wrap:wrap; align-items:center; gap:8px; }
.topbar-controls > .shift-banner { margin-right: auto; }
.topbar-user { display:flex; align-items:center; gap:8px; position:relative; }

    
.shift-banner { margin-right: auto; font-size: 13px; padding: 4px 12px; border-radius: 999px; background: var(--panel-alt); border: 1px solid var(--muted); color: var(--sub); min-height: 30px; display: inline-flex; align-items: center; gap: 8px; }
.shift-banner.shift-banner--active { color: #22c55e; border-color: rgba(34,197,94,0.45); background: rgba(34,197,94,0.12); }
.shift-banner.shift-banner--warning { color: #f97316; border-color: rgba(249,115,22,0.45); background: rgba(249,115,22,0.1); }
    .shift-banner.shift-banner--inactive { color: var(--sub); opacity: 0.85; }
.shift-end-alert { position: fixed; inset: 0; display: flex; align-items: center; justify-content: center; padding: 16px; background: rgba(15,23,42,0.6); z-index: 9999; }
.shift-end-alert[hidden] { display: none; }
.shift-end-alert__dialog { width: min(520px, 100%); background: var(--panel); border-radius: 14px; border: 2px solid var(--warn); box-shadow: 0 22px 60px rgba(0,0,0,0.35), 0 0 0 1px rgba(255,255,255,0.04); padding: 18px 18px 14px; }
.shift-end-alert__header { display: flex; align-items: center; gap: 8px; font-weight: 700; font-size: 16px; margin: 0 0 6px; }
.shift-end-alert__header::before { content: '⏰'; font-size: 18px; }
.shift-end-alert__message { margin: 0 0 8px; line-height: 1.5; }
.shift-end-alert__countdown { margin: 0 0 12px; color: var(--sub); font-size: 13px; }
.shift-end-alert__actions { display: flex; justify-content: flex-end; gap: 10px; }

    .hr-tab-bar { display: inline-flex; gap: 8px; margin-bottom: 12px; border-bottom: 1px solid var(--muted); padding-bottom: 6px; }
    .hr-tab-bar .tab { border: none; background: transparent; color: var(--sub); font-size: 13px; padding: 6px 14px; border-radius: 999px; cursor: pointer; transition: background 0.2s ease, color 0.2s ease; }
    .hr-tab-bar .tab.active { background: var(--pri); color: #fff; }
    .hr-tab-bar .tab:not(.active):hover { background: rgba(148,163,184,0.18); color: var(--text); }
    .tools-tab-bar { display:flex; gap:8px; align-items:center; margin: 0 0 12px; flex-wrap:wrap; }
    .tools-tab-bar .tab { border: none; background: transparent; color: var(--sub); font-size: 13px; padding: 6px 14px; border-radius: 999px; cursor: pointer; transition: background 0.2s ease, color 0.2s ease; }
    .tools-tab-bar .tab.active { background: var(--pri); color: #fff; }
    .tools-tab-bar .tab:not(.active):hover { background: rgba(148,163,184,0.18); color: var(--text); }
    .hr-panel { display: block; }
.panel { background: var(--panel); border: 1px solid var(--muted); border-radius: var(--radius); padding: 14px; }
	    #analyticsView { padding: 0; display: flex; flex: 1 1 auto; min-height: 0; overflow: hidden; }
	    #analyticsView iframe { flex: 1; border: none; height: 100%; background: var(--panel-alt); border-radius: var(--radius); }
	    #hotspotTestView { position: relative; }
	    #hotspotTestFrameWrap { position: relative; z-index: 10; }
	    #hotspotTestFrame { position: relative; z-index: 11; pointer-events: auto !important; background: #fff; }
    .row { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
    .spacer { flex: 1; }

    /* Tables */
    table { width: 100%; border-collapse: collapse; }
    th, td { padding: 10px; border-bottom: 1px solid var(--muted); vertical-align: top; }
    th { text-align: left; color: var(--sub); font-weight: 600; }
    tbody tr:hover { background: var(--panel-soft); }

    .btn { display: inline-flex; align-items: center; gap: 6px; border: 1px solid var(--muted); background: var(--button-bg); color: var(--text); padding: 8px 3px; border-radius: 8px; cursor: pointer; text-decoration: none; }
    .btn.primary { background: var(--pri); border-color: var(--pri); }
    .btn.primary:hover { background: var(--pri-600); }
    .btn.success { background: var(--ok); border-color: var(--ok); }
    .btn.warn { background: var(--warn); border-color: var(--warn); }
    .btn.danger { background: var(--err); border-color: var(--err); }
.btn.ghost { background: transparent; }
.profile-menu { position: relative; }
.profile-menu summary { list-style: none; cursor: pointer; }
.profile-menu summary::-webkit-details-marker { display: none; }
.profile-menu-toggle { display:inline-flex; align-items:center; gap:6px; font-size:13px; }
.profile-menu-icon { font-size:15px; }
.profile-menu-caret { margin-left:4px; font-size:11px; opacity:0.7; }
.profile-menu[open] .profile-menu-toggle { background: rgba(148,163,184,0.16); }
.profile-menu-list { position:absolute; right:0; top:calc(100% + 6px); min-width:180px; background: var(--panel); border:1px solid var(--muted); border-radius:10px; padding:8px 0; box-shadow:0 10px 30px rgba(15,23,42,0.35); z-index:40; display:flex; flex-direction:column; gap:2px; }
.profile-menu-list::before { content:''; position:absolute; top:-6px; right:20px; width:12px; height:12px; background: var(--panel); border-left:1px solid var(--muted); border-top:1px solid var(--muted); transform:rotate(45deg); }
.profile-menu-list li { list-style:none; margin:0; padding:0; }
.profile-menu-list a,
.profile-menu-list button { display:flex; align-items:center; width:100%; padding:8px 14px; background:transparent; border:0; color:var(--text); font-size:13px; text-align:left; text-decoration:none; cursor:pointer; position:relative; z-index:1; gap:8px; }
.profile-menu-list a:hover,
.profile-menu-list button:hover,
.profile-menu-list a:focus-visible,
.profile-menu-list button:focus-visible { background: rgba(148,163,184,0.16); outline:none; }
.profile-menu-list button { font: inherit; }
    .btn[disabled], .btn.disabled { opacity: 0.45; cursor: not-allowed; pointer-events: none; }

    .badge { display: inline-block; padding: 2px 8px; border-radius: 999px; font-size: 12px; border: 1px solid var(--muted); color: var(--sub); }
    .badge.ok { color: #22c55e; border-color: #14532d; background: rgba(34,197,94,0.08); }
    .badge.off { color: #f59e0b; border-color: #7c2d12; background: rgba(245,158,11,0.08); }
    .badge.warn { color: #ef4444; border-color: #7f1d1d; background: rgba(239,68,68,0.12); }

    .tickets-toolbar { display:flex; align-items:center; gap:12px; margin-bottom:12px; }
    .ticket-mode-toggle { display:inline-flex; border:1px solid var(--muted); border-radius:10px; overflow:hidden; }
    .ticket-mode-toggle .btn.toggle { border:0; border-radius:0; background: transparent; padding:6px 16px; font-size:13px; color: var(--sub); }
    .ticket-mode-toggle .btn.toggle.active { background: var(--pri); color: #fff; }
.ticket-mode-toggle .btn.toggle:not(.active):hover { background: rgba(148,163,184,0.16); color: var(--text); }

.crm-row-toggle { display:flex; align-items:center; gap:6px; }
.crm-row-number { font-variant-numeric: tabular-nums; color: var(--text); font-weight:600; }
.crm-expand-btn { width:24px; height:24px; border-radius:6px; border:1px solid transparent; background: transparent; color: var(--sub); display:flex; align-items:center; justify-content:center; cursor:pointer; transition: background 0.2s ease, border-color 0.2s ease, color 0.2s ease; }
.crm-expand-btn:hover { background: rgba(148,163,184,0.12); color: var(--text); border-color: var(--border-soft); }
.crm-expand-btn:focus-visible { outline:2px solid var(--pri); outline-offset:2px; }
.crm-expand-btn .crm-expand-icon { transition: transform 0.2s ease; display:inline-block; font-size:11px; }
.crm-expand-btn[aria-expanded="true"] .crm-expand-icon { transform: rotate(90deg); }
.crm-detail-row td { padding:0; background: var(--panel-alt); border-top:1px solid var(--border-soft); }
.crm-detail { padding:16px 18px; background: var(--panel-alt); border:1px solid var(--border-soft); border-top:0; border-radius:0 0 12px 12px; display:flex; flex-direction:column; gap:10px; }
.crm-detail-header { display:flex; align-items:center; justify-content:space-between; gap:8px; font-size:13px; color: var(--sub); }
.crm-detail-header strong { font-size:13px; color: var(--text); }
.crm-detail-body { display:flex; flex-direction:column; gap:10px; }
.crm-detail-empty, .crm-detail-loading { color: var(--sub); font-size:13px; }
.crm-detail-error { color: var(--err); font-size:13px; }
.crm-enquiry-list { list-style:none; margin:0; padding:0; display:flex; flex-direction:column; gap:10px; }
.crm-enquiry-item { border:1px solid var(--border-soft); border-radius:10px; padding:10px 12px; background: var(--panel); display:flex; flex-direction:column; gap:6px; box-shadow: inset 0 0 0 1px rgba(148,163,184,0.05); }
.crm-enquiry-item-head { display:flex; flex-wrap:wrap; gap:6px; align-items:center; font-size:11px; color: var(--sub); }
.crm-enquiry-status { display:inline-flex; align-items:center; gap:4px; padding:2px 8px; border-radius:999px; border:1px solid var(--border-soft); font-weight:600; text-transform:capitalize; background: rgba(148,163,184,0.12); }
.crm-enquiry-status.status-open,
.crm-enquiry-status.status-in-progress { background: rgba(37,99,235,0.15); color: var(--pri); border-color: rgba(37,99,235,0.4); }
.crm-enquiry-status.status-resolved { background: rgba(22,163,74,0.18); color: var(--ok); border-color: rgba(22,163,74,0.45); }
.crm-enquiry-status.status-closed { background: rgba(148,163,184,0.18); color: var(--sub); border-color: rgba(148,163,184,0.4); }
.crm-enquiry-channel { background: rgba(148,163,184,0.12); border-radius:999px; padding:2px 8px; }
.crm-enquiry-date { margin-left:auto; font-variant-numeric: tabular-nums; }
.crm-enquiry-item-body { display:flex; flex-direction:column; gap:4px; font-size:13px; color: var(--text); }
.crm-enquiry-item-body strong { font-size:14px; font-weight:600; color: var(--text); }
.crm-enquiry-meta { font-size:12px; color: var(--sub); }
.crm-enquiry-snippet { margin:0; font-size:12px; color: var(--sub); }
.crm-alert-overlay { position: fixed; top: 64px; left: 0; right: 0; z-index: 1400; display:flex; justify-content:center; pointer-events:none; }
.crm-alert-overlay[hidden] { display: none; }
.crm-alert-stack { width: min(860px, 94vw); display:flex; flex-direction:column; gap:8px; }
.crm-alert-card { pointer-events:auto; display:flex; align-items:flex-start; gap:10px; border-radius:12px; border:1px solid rgba(239,68,68,0.55); background: rgba(254,226,226,0.98); color:#7f1d1d; padding:10px 12px; box-shadow: 0 12px 26px rgba(15,23,42,0.18); }
.crm-alert-card.warn { background: rgba(254,243,199,0.98); border-color: rgba(217,119,6,0.55); color:#92400e; }
.crm-alert-title { font-weight:700; font-size:13px; margin:0; }
.crm-alert-body { font-size:12px; color: inherit; margin:4px 0 0; }
.crm-alert-actions { margin-left:auto; display:flex; align-items:center; gap:6px; }
.crm-alert-dismiss { border:0; background: transparent; color: inherit; font-size:16px; cursor:pointer; padding:0 4px; line-height:1; }
.crm-alert-dismiss[disabled] { opacity:0.5; cursor:not-allowed; }
.crm-install-dashboard { display:grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap:12px; margin-bottom:12px; }
.crm-install-card { border:1px solid var(--border-soft); border-radius:14px; padding:12px; background: var(--panel); display:flex; flex-direction:column; gap:6px; box-shadow: inset 0 0 0 1px rgba(148,163,184,0.06); }
.crm-install-card .label { font-size:12px; color: var(--sub); }
.crm-install-card .value { font-size:22px; font-weight:700; }
.crm-install-card .sub { font-size:11px; color: var(--sub); }
.crm-install-status-strip { display:flex; flex-wrap:wrap; gap:8px; margin-bottom:12px; }
.crm-install-status-pill { display:inline-flex; align-items:center; gap:6px; padding:4px 10px; border-radius:999px; border:1px solid var(--border-soft); font-size:12px; background: rgba(148,163,184,0.12); }
.crm-install-status-pill .count { font-weight:700; }
.crm-install-status-pill.status-warning { background: rgba(251,146,60,0.16); border-color: rgba(251,146,60,0.45); color:#9a3412; }
.crm-install-status-pill.status-good { background: rgba(34,197,94,0.16); border-color: rgba(34,197,94,0.45); color:#166534; }
.crm-install-detail { margin-top:16px; border:1px solid var(--border-soft); border-radius:12px; padding:14px; background: var(--panel-alt); }
.crm-install-detail-empty { color: var(--sub); font-size:13px; }
.crm-install-detail-head { display:flex; align-items:flex-start; justify-content:space-between; gap:10px; }
.crm-install-detail-sub { font-size:12px; color: var(--sub); margin-top:4px; }
.crm-install-detail-actions { display:flex; flex-wrap:wrap; gap:8px; justify-content:flex-end; }
.crm-pole-bulk-list { display:grid; gap:12px; }
.crm-pole-bulk-item { border:1px solid var(--border-soft); border-radius:10px; padding:10px; background: var(--panel); }
.crm-pole-bulk-header { display:flex; flex-direction:column; gap:4px; margin-bottom:8px; }
.crm-pole-bulk-sub { font-size:12px; color: var(--sub); }
.crm-pole-bulk-grid { display:grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap:8px; }
.crm-install-detail-grid { display:grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap:10px; margin:12px 0; font-size:12px; }
.crm-install-detail-grid .crm-install-field { background: var(--panel); border:1px solid var(--border-soft); border-radius:10px; padding:8px; }
.crm-install-field .label { font-size:11px; color: var(--sub); }
.crm-install-field .value { font-weight:600; margin-top:4px; }
.crm-install-detail-logs { border-top:1px solid var(--border-soft); padding-top:10px; font-size:12px; color: var(--sub); }
.crm-install-payment-bubble {
  border: 1px solid var(--border-soft);
  border-radius: 10px;
  padding: 10px;
  background: var(--panel);
  margin-bottom: 8px;
}

.crm-install-payment-title {
  font-size: 12px;
  color: var(--sub);
  margin-bottom: 6px;
}

.crm-install-payment-items {
  margin: 0;
  padding-left: 18px;
  display: grid;
  gap: 4px;
}

.crm-install-payment-empty {
  color: var(--sub);
  font-size: 12px;
}
.crm-install-actions { display:flex; gap:6px; flex-wrap:wrap; }
.crm-install-actions .btn { padding:6px 10px; }
.crm-install-status-badge { display:inline-flex; align-items:center; padding:2px 8px; border-radius:999px; border:1px solid var(--border-soft); font-size:11px; text-transform:capitalize; background: rgba(148,163,184,0.12); }
.crm-install-status-badge.status-customer-paid { color:#2563eb; border-color: rgba(37,99,235,0.45); background: rgba(37,99,235,0.12); }
.crm-install-status-badge.status-customer-validated { color:#0ea5e9; border-color: rgba(14,165,233,0.45); background: rgba(14,165,233,0.12); }
.crm-install-status-badge.status-pole-delivered { color:#f97316; border-color: rgba(249,115,22,0.45); background: rgba(249,115,22,0.12); }
.crm-install-status-badge.status-equipment-assigned { color:#a855f7; border-color: rgba(168,85,247,0.45); background: rgba(168,85,247,0.12); }
.crm-install-status-badge.status-technician-assigned { color:#6366f1; border-color: rgba(99,102,241,0.45); background: rgba(99,102,241,0.12); }
.crm-install-status-badge.status-porta-profile-created { color:#16a34a; border-color: rgba(22,163,74,0.45); background: rgba(22,163,74,0.12); }
.crm-install-status-badge.status-installation-completed { color:#15803d; border-color: rgba(21,128,61,0.45); background: rgba(21,128,61,0.12); }
.crm-install-status-badge.status-installation-escalated { color:#ea580c; border-color: rgba(234,88,12,0.45); background: rgba(234,88,12,0.12); }
.crm-install-status-badge.status-installation-cancelled { color:#991b1b; border-color: rgba(153,27,27,0.45); background: rgba(153,27,27,0.12); }

    .tickets-board { display:flex; flex-direction:column; gap:12px; min-height:320px; height:calc(100vh - 260px); }
    .tickets-board-header { display:flex; align-items:center; justify-content:space-between; gap:12px; flex-wrap:wrap; }
    .tickets-board-header h2 { font-size:16px; margin:0; }
    .tickets-board-actions { display:flex; align-items:center; gap:12px; flex-wrap:wrap; }
    .tickets-board-filter { display:flex; flex-direction:column; gap:4px; font-size:12px; color: var(--sub); }
    .tickets-board-filter select { min-width:220px; }
    .tickets-board-status { color: var(--sub); font-size:13px; }
    .tickets-board-scroll { flex:1; overflow-x:auto; overflow-y:hidden; padding-bottom:8px; scroll-behavior:smooth; }
    .tickets-board-lanes { display:flex; gap:16px; align-items:stretch; min-height:0; height:100%; padding-bottom:4px; }
    .tickets-board-empty { color: var(--sub); text-align:center; padding:24px 0; }
    .tickets-board-lane { min-width:280px; max-width:320px; display:flex; flex-direction:column; gap:10px; background: var(--panel-alt); border:1px solid var(--muted); border-radius:12px; padding:12px; box-shadow: inset 0 0 0 1px rgba(148,163,184,0.08); transition: box-shadow 0.2s ease; height:100%; }
    .tickets-board-lane.lane-focus { box-shadow: 0 0 0 2px var(--pri), inset 0 0 0 1px rgba(148,163,184,0.08); }
    .tickets-board-lane-header { display:flex; flex-direction:column; gap:6px; }
    .tickets-board-lane-title { display:flex; align-items:center; justify-content:space-between; gap:8px; }
    .tickets-board-lane-toggle { border:none; background:transparent; color: var(--sub); cursor:pointer; padding:2px 6px; border-radius:6px; font-size:14px; line-height:1; transition: color 0.2s ease, background 0.2s ease; }
    .tickets-board-lane-toggle:disabled { opacity:0.4; cursor:default; }
    .tickets-board-lane-toggle:hover,
    .tickets-board-lane-toggle:focus-visible { color: var(--text); background: rgba(148,163,184,0.22); outline:none; }
    .tickets-board-lane-count { display:inline-flex; align-items:center; justify-content:center; font-size:12px; font-weight:600; padding:2px 8px; border-radius:999px; background: rgba(148,163,184,0.2); color: var(--sub); }
    .tickets-board-lane-header strong { font-size:14px; }
    .tickets-board-lane-title .lane-quality { margin-left:4px; }
    .tickets-board-lane-meta { display:flex; flex-wrap:wrap; gap:6px; font-size:12px; color: var(--sub); }
    .tickets-board-lane-body { display:flex; flex-direction:column; gap:10px; min-height:140px; transition: border-color 0.2s ease, background 0.2s ease; border-radius:10px; flex:1; overflow-y:auto; }
    .tickets-board-lane-body.dragover { background: rgba(37, 99, 235, 0.08); border:1px dashed var(--pri); padding:8px; }
    .tickets-board-lane-body:not(.dragover) { border:1px solid transparent; padding:8px; }
    .tickets-board-lane.collapsed { min-width:120px; max-width:120px; padding:12px 10px; gap:8px; }
    .tickets-board-lane.collapsed .tickets-board-lane-meta,
    .tickets-board-lane.collapsed .tickets-board-lane-body { display:none; }
    .tickets-board-lane.collapsed .tickets-board-lane-count { display:inline-flex; }
    .tickets-board-card { border-radius:10px; border:1px solid var(--muted); background: var(--panel); padding:10px; display:flex; flex-direction:column; gap:8px; box-shadow: 0 4px 12px rgba(15, 23, 42, 0.08); cursor: grab; transition: box-shadow 0.2s ease; }
    .tickets-board-card.dragging { opacity:0.6; }
    .tickets-board-card.ticket-card--highlight { box-shadow: 0 0 0 3px rgba(34, 197, 94, 0.45); }
    .tickets-board-card-header { display:flex; align-items:center; justify-content:space-between; gap:8px; font-size:12px; color: var(--sub); }
    .tickets-board-card-title { font-size:13px; font-weight:600; color: var(--text); }
    .tickets-board-card-sub { font-size:12px; color: var(--sub); display:flex; flex-wrap:wrap; gap:6px; }
    .tickets-board-card-meta { display:flex; flex-wrap:wrap; gap:6px; font-size:11px; color: var(--sub); }
    .tickets-board-card-status { display:inline-flex; align-items:center; gap:4px; font-size:11px; padding:2px 8px; border-radius:999px; border:1px solid var(--muted); text-transform:capitalize; }
    .tickets-board-card-status.status-resolved_by_technician { background: rgba(34,197,94,0.12); color:#15803d; border-color:#15803d; }
    .tickets-board-card-status.status-in_progress { background: rgba(59,130,246,0.12); color:#1d4ed8; border-color:#1d4ed8; }
    .tickets-board-card-status.status-pending { background: rgba(217,119,6,0.15); color:#b45309; border-color:#b45309; }
    .tickets-board-card-status.status-escalated { background: rgba(251,146,60,0.18); color:#c2410c; border-color:#c2410c; }
    .tickets-board-card-status.status-parked { background: rgba(129,140,248,0.18); color:#4f46e5; border-color:#4f46e5; }
    .tickets-board-card-status.status-waiting_customer { background: rgba(14,165,233,0.18); color:#0ea5e9; border-color:#0ea5e9; }
    .tickets-board-on-site { display:inline-flex; align-items:center; gap:4px; font-size:11px; padding:2px 8px; border-radius:999px; background: rgba(59,130,246,0.12); color:#1d4ed8; }
    .tickets-board-card-actions { display:flex; flex-wrap:wrap; gap:8px; }
    .customer-board .tickets-board-lane { transition: background 0.2s ease, border-color 0.2s ease; }
    .customer-board .tickets-board-lane.lane-shift-active { background: #f0fdf4; border-color: rgba(34,197,94,0.35); }
    .customer-board .tickets-board-lane.lane-shift-inactive { background: #f8fafc; border-color: rgba(148,163,184,0.45); opacity:0.95; }
    .customer-board .tickets-board-lane.lane-shift-inactive strong { color: #475569; }
    .tickets-board-card { border-left:4px solid transparent; }
    .tickets-board-card[data-sla="breached"] { border-left-color:#ef4444; }
    .tickets-board-card[data-sla="at_risk"] { border-left-color:#f97316; }
    .tickets-board-card[data-sla="on_track"] { border-left-color:#22c55e; }
    .customer-board .tickets-board-card-header { flex-wrap:wrap; }
    .customer-board .tickets-board-card-title { font-size:14px; }
    .customer-board .tickets-board-card-sub { color:#475569; }
    .ticket-badges { display:flex; flex-wrap:wrap; gap:6px; margin-bottom:4px; }
    .ticket-badge { font-size:11px; font-weight:600; padding:2px 8px; border-radius:999px; border:1px solid transparent; text-transform:uppercase; letter-spacing:0.04em; }
    .ticket-badge.priority { background:#eef2ff; color:#3730a3; border-color:rgba(79,70,229,0.35); }
    .ticket-badge.sla { background:#ecfdf5; color:#15803d; border-color:rgba(34,197,94,0.35); }
    .ticket-badge.sla.at_risk { background:#fff7ed; color:#c2410c; border-color:rgba(249,115,22,0.4); }
    .ticket-badge.sla.breached { background:#fef2f2; color:#b91c1c; border-color:rgba(239,68,68,0.4); }
    .ticket-badge.unread { background:#fefce8; color:#854d0e; border-color:rgba(234,179,8,0.4); display:inline-flex; align-items:center; gap:4px; }
    .ticket-badge.unread::before { content:'🔔'; }
    .tech-board { margin-top:24px; padding:16px; border:1px solid var(--muted); border-radius:var(--radius); background: var(--panel-alt); }
    .tech-status-btn { background: none; border: none; padding: 0; cursor: pointer; display:inline-flex; align-items:center; }
    .tech-status-btn span { pointer-events: none; }
    .tech-status-btn:focus-visible { outline: 2px solid var(--pri); outline-offset: 2px; }

    .tech-roster-meta { display: flex; flex-wrap: wrap; gap: 6px; font-size: 12px; color: var(--sub); margin-top: 4px; }
    .tech-roster-meta span { display: inline-flex; align-items: center; gap: 4px; }
    .tech-quality-lifetime { font-size: 11px; color: var(--sub); }
    .tech-queue { display: flex; flex-direction: column; gap: 4px; }
    .tech-queue strong { font-size: 16px; }
    .tech-queue-breakdown { font-size: 12px; color: var(--sub); }
    .tech-completion { display: flex; flex-direction: column; gap: 4px; }
    .tech-completion strong { font-size: 16px; }
    .tech-completion-breakdown { font-size: 12px; color: var(--sub); }

    .tech-status-body { max-width: 960px; display: flex; flex-direction: column; gap: 18px; }
    .tech-status-fields { display: grid; gap: 12px; }
    .tech-status-fields .field span { font-size: 12px; color: var(--sub); }
    .tech-status-redistribute { display: grid; gap: 16px; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); }
    .tech-status-column { display: flex; flex-direction: column; gap: 12px; }
    .tech-status-ticket-list { display: flex; flex-direction: column; gap: 8px; max-height: 320px; overflow: auto; padding-right: 4px; }
    .tech-status-ticket { border: 1px solid var(--muted); border-radius: 10px; padding: 10px; background: var(--panel-alt); cursor: grab; display: grid; gap: 4px; }
    .tech-status-ticket.dragging { opacity: 0.6; }
    .tech-status-ticket.reassigned { border-color: var(--warn); box-shadow: inset 0 0 0 1px rgba(239,68,68,0.35); }
    .tech-status-ticket-title { font-size: 14px; font-weight: 600; color: var(--text); }
    .tech-status-ticket-meta { font-size: 12px; color: var(--sub); display: flex; flex-wrap: wrap; gap: 8px; }
    .tech-status-ticket-target { font-size: 12px; color: var(--warn); font-weight: 600; }

    .tech-status-targets { display: grid; gap: 12px; max-height: 340px; overflow: auto; padding-right: 4px; }
    .tech-status-dropzone { border: 1px dashed var(--muted); border-radius: 10px; padding: 12px; background: var(--panel-alt); display: flex; flex-direction: column; gap: 8px; transition: border-color 0.2s ease, background 0.2s ease; }
    .tech-status-dropzone.dragover { border-color: var(--pri); background: rgba(37,99,235,0.08); }
    .tech-status-dropzone header { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
    .tech-status-dropzone header strong { font-size: 14px; }
    .tech-status-dropzone-meta { font-size: 12px; color: var(--sub); display: flex; flex-wrap: wrap; gap: 8px; }
    .tech-status-assigned { display: flex; flex-direction: column; gap: 4px; }
    .tech-status-assigned-ticket { font-size: 12px; padding: 4px 6px; border-radius: 8px; background: rgba(148,163,184,0.12); color: var(--text); }
    .tech-status-dropzone-empty { font-size: 12px; color: var(--sub); }

    /* Forms / inputs */
    .grid { display: grid; }
    .grid.two { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.field { display: grid; gap: 6px; }
.field label { color: var(--sub); font-size: 12px; }

.typeahead-control { position: relative; }
.typeahead-suggestions { position: absolute; left: 0; right: 0; top: calc(100% + 4px); background: var(--panel); border: 1px solid var(--muted); border-radius: 8px; box-shadow: var(--shadow-md); max-height: 240px; overflow-y: auto; z-index: 30; padding: 4px 0; }
.typeahead-suggestions[hidden] { display: none; }
.typeahead-suggestion { display: block; width: 100%; text-align: left; padding: 8px 12px; border: none; background: transparent; cursor: pointer; font: inherit; color: inherit; }
.typeahead-suggestion:hover,
.typeahead-suggestion[aria-selected="true"] { background: var(--panel-soft); }
.typeahead-suggestion .typeahead-primary { font-weight: 600; display: block; }
.typeahead-suggestion .typeahead-secondary { display: block; font-size: 12px; color: var(--sub); margin-top: 2px; }
.typeahead-empty { padding: 8px 12px; color: var(--sub); font-size: 13px; }
    input[type="text"], input[type="number"], input[type="email"], input[type="password"], textarea, select {
      width: 100%; padding: 9px 10px; border-radius: 8px; border: 1px solid var(--muted); background: var(--input-bg); color: var(--text);
    }
    textarea { min-height: 90px; resize: vertical; }

    /* Ticketing */
    .tickets-panel { padding: 0; }
    .tickets-layout { position: relative; display: grid; grid-template-columns: minmax(320px, 1.25fr) minmax(0, 1fr); transition: grid-template-columns 0.2s ease; }
    .tickets-layout.tickets-list-collapsed { grid-template-columns: minmax(0, 1fr); }
    .tickets-list, .ticket-detail { padding: 16px; }
    .tickets-list { display: flex; flex-direction: column; gap: 12px; }
    .tickets-layout.tickets-list-collapsed .tickets-list { display: none; }
    .tickets-list .table-wrap { flex: 1; overflow: auto; border: 1px solid var(--muted); border-radius: var(--radius); }
    .tickets-list table { border-collapse: separate; border-spacing: 0; }
    .tickets-list table tbody tr.selected { background: rgba(37, 99, 235, 0.18); }
    .tickets-list table tbody tr.selected:hover { background: rgba(59, 130, 246, 0.24); }
    .tickets-list table tbody tr.ticket-escalated { background: rgba(249, 115, 22, 0.12); box-shadow: inset 4px 0 0 rgba(249, 115, 22, 0.75); }
    .tickets-list table tbody tr.ticket-escalated:hover { background: rgba(249, 115, 22, 0.18); }
    .tickets-list table tbody tr.ticket-escalated.selected { background: rgba(249, 115, 22, 0.22); box-shadow: inset 4px 0 0 rgba(249, 115, 22, 0.85); }
    .ticket-filters { display: flex; flex-direction: column; gap: 12px; }
    .ticket-filter-row { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; width: 100%; }
    .ticket-filter-row--wide { justify-content: flex-start; }
    .ticket-filter-row--wide input { flex: 1 1 240px; }
    .ticket-filter-row--pair { display: grid; grid-template-columns: repeat(2, minmax(180px, 1fr)); gap: 10px; align-items: stretch; }
    @media (max-width: 640px) {
      .ticket-filter-row--pair { grid-template-columns: 1fr; }
    }
    .ticket-filter-row--pair > * { width: 100%; }
    .ticket-filter-row--pair.ticket-filter-row--actions select { width: 100%; }
    .ticket-filter-row--pair.ticket-filter-row--actions button { width: auto; justify-self: start; }
    .ticket-filters select, .ticket-filters input { min-width: 140px; }
    .ticket-filters input[type="text"] { min-width: 180px; }
    .ticket-sla-toggle { display: inline-flex; align-items: center; gap: 6px; color: var(--sub); font-size: 12px; padding: 6px 8px; border: 1px solid var(--muted); border-radius: 8px; background: var(--button-bg); }
    #ticketSlaFilter { accent-color: var(--pri); transform: scale(1.05); }
    .ticket-pagination { align-items: center; }
    .ticket-page-info { color: var(--sub); min-width: 50px; text-align: center; }

    .ticket-detail { position: relative; display: flex; flex-direction: column; gap: 16px; background: var(--panel-alt); border-left: 1px solid var(--muted); }
    .tickets-layout.tickets-list-collapsed .ticket-detail { border-left: 0; grid-column: 1 / -1; }
    .ticket-detail-empty { color: var(--sub); text-align: center; margin-top: 40px; }
    .ticket-detail-header { display: flex; flex-direction: column; gap: 14px; border-bottom: 1px solid var(--muted); padding-bottom: 12px; }
    .ticket-detail-heading h2 { margin: 0; font-size: 18px; }
    .ticket-detail-tags { display: flex; flex-wrap: wrap; gap: 8px; margin-top:3px;}
    #ticketDetailBody { position: relative; padding-top: 5px; }
    .ticket-detail-actions { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
    .ticket-list-toggle { position: absolute; top: 16px; right: 16px; width: 40px; height: 40px; display: inline-flex; align-items: center; justify-content: center; font-size: 18px; padding: 4px; border: 1px solid var(--border-strong); background: var(--surface-strong); backdrop-filter: blur(4px); }
    .ticket-list-toggle:hover { background: rgba(37, 99, 235, 0.15); }
    .action-menu { position: relative; display: inline-flex; align-items: center; z-index: 200; }
    .action-menu summary { list-style: none; cursor: pointer; }
    .action-menu summary::-webkit-details-marker { display: none; }
    .action-menu[open] summary { filter: brightness(0.95); }
    .action-menu-items { position: absolute; top: calc(100% + 6px); right: 0; min-width: 80px; background: var(--panel); border: 1px solid var(--muted); border-radius: var(--radius); box-shadow: 0 8px 20px var(--surface-shadow); padding: 6px 0; z-index: 500; display: none; }
    .action-menu[open] .action-menu-items { display: block; }
    .action-menu .menu-item { width: 100%; padding: 8px 14px; text-align: left; background: none; border: none; font: inherit; color: inherit; cursor: pointer; }
    .action-menu .menu-item:hover { background: rgba(37, 99, 235, 0.12); }
    .ticket-close-action { display: flex; gap: 6px; align-items: center; }
    .ticket-close-action select { min-width: 210px; }

    .ticket-badge { display: inline-flex; align-items: center; gap: 4px; padding: 2px 10px; border-radius: 999px; font-size: 12px; border: 1px solid var(--muted); color: var(--sub); text-transform: capitalize; background: rgba(148, 163, 184, 0.1); }
    .ticket-badge.status-pending { background: rgba(217, 119, 6, 0.15); color: #fbbf24; border-color: #78350f; }
    .ticket-badge.status-in_progress { background: rgba(59, 130, 246, 0.18); color: #93c5fd; border-color: #1d4ed8; }
    .ticket-badge.status-waiting_customer { background: rgba(234, 179, 8, 0.18); color: #fde047; border-color: #b45309; }
    .ticket-badge.status-escalated { background: rgba(251, 146, 60, 0.2); color: #fb923c; border-color: #9a3412; }
    .ticket-badge.status-parked { background: rgba(147, 51, 234, 0.18); color: #c084fc; border-color: #6d28d9; }
    .ticket-badge.status-resolved_by_technician { background: rgba(34, 197, 94, 0.18); color: #4ade80; border-color: #15803d; }
    .ticket-badge.status-closed { background: rgba(22, 163, 74, 0.18); color: #86efac; border-color: #166534; }
    .ticket-badge.priority-p5_critical { background: rgba(220, 38, 38, 0.18); color: #fca5a5; border-color: #991b1b; }
    .ticket-badge.priority-p4_urgent { background: rgba(249, 115, 22, 0.15); color: #fdba74; border-color: #9a3412; }
    .ticket-badge.priority-p3_high { background: rgba(59, 130, 246, 0.15); color: #bfdbfe; border-color: #1d4ed8; }
    .ticket-badge.priority-p2_medium { background: rgba(56, 189, 248, 0.18); color: #bae6fd; border-color: #0e7490; }
    .ticket-badge.priority-p1_low { background: rgba(148, 163, 184, 0.12); color: #cbd5f5; border-color: #475569; }
    .ticket-badge.assignee { background: rgba(148, 163, 184, 0.12); }

    .sla-pill { display: inline-flex; align-items: center; gap: 4px; padding: 2px 10px; border-radius: 999px; font-size: 12px; border: 1px solid var(--muted); color: var(--sub); }
    .sla-pill.ok { background: rgba(22, 163, 74, 0.15); color: #86efac; border-color: #166534; }
    .sla-pill.warn { background: rgba(217, 119, 6, 0.18); color: #fbbf24; border-color: #78350f; }
    .sla-pill.breached { background: rgba(220, 38, 38, 0.2); color: #fca5a5; border-color: #991b1b; }
    .sla-pill.missing { background: rgba(148, 163, 184, 0.1); color: #cbd5f5; border-color: var(--muted); }

    .ticket-customer-card { border: 1px solid var(--muted); border-radius: 12px; padding: 12px; display: grid; gap: 6px; background: rgba(148, 163, 184, 0.05); }
    .ticket-customer-card-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; }
    .ticket-customer-card-head strong { font-size: 14px; line-height: 1.4; }
    .ticket-customer-card-head .btn { padding: 6px 12px; font-size: 12px; }
    .ticket-customer-card-body { display: grid; gap: 6px; font-size: 13px; }
    .ticket-customer-card a { color: #93c5fd; text-decoration: none; }
    .ticket-customer-card .contact-row { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
    .ticket-customer-card .contact-value { color: var(--text); }
    .ticket-customer-card .contact-value--error { color: var(--err); font-weight: 600; }
    .ticket-customer-card .contact-note { color: var(--err); font-size: 12px; }
    .ticket-customer-card .customer-sentiment { display: flex; flex-wrap: wrap; gap: 6px; font-size: 12px; margin-top: 4px; }
    .ticket-customer-card .sentiment-pill { display: inline-flex; align-items: center; padding: 2px 8px; border-radius: 999px; border: 1px solid var(--muted); background: rgba(148,163,184,0.12); }
    .ticket-customer-card .sentiment-positive { border-color: #14532d; background: rgba(22,163,74,0.15); color: #86efac; }
    .ticket-customer-card .sentiment-negative { border-color: #991b1b; background: rgba(220,38,38,0.2); color: #fca5a5; }
    .ticket-customer-card .sentiment-neutral { border-color: #1e3a8a; background: rgba(59,130,246,0.18); color: #bfdbfe; }
    .ticket-customer-card .sentiment-frustration { border-color: #78350f; background: rgba(217,119,6,0.15); color: #fbbf24; }
    .ticket-customer-card .sentiment-summary { color: var(--sub); font-style: italic; }
    .ticket-customer-card .sentiment-confidence { color: var(--sub); }

    .ticket-billing-card { border: 1px solid var(--muted); border-radius: 12px; padding: 12px; background: rgba(14, 21, 37, 0.7); display: grid; gap: 12px; }
    :root[data-theme='light'] .ticket-billing-card { background: transparent; }
    .ticket-billing-card.hidden { display: none; }
    .ticket-billing-header { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
    .ticket-billing-header strong { font-size: 14px; }
    .ticket-billing-meta { font-size: 12px; color: var(--sub); display: flex; gap: 12px; }
    .ticket-billing-body { display: grid; gap: 12px; }
    .ticket-billing-summary { display: flex; gap: 18px; flex-wrap: wrap; }
    .ticket-billing-summary .label { display: block; font-size: 11px; color: var(--sub); text-transform: uppercase; }
    .ticket-billing-summary .value { font-size: 14px; font-weight: 600; }
    .ticket-billing-flex { display: grid; gap: 12px; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); }
    .ticket-billing-list { border: 1px solid rgba(148, 163, 184, 0.2); border-radius: 10px; padding: 8px; font-size: 13px; display: grid; gap: 8px; max-height: 180px; overflow: auto; }
.ticket-billing-chip { border: 1px solid var(--border-soft); border-radius: 10px; padding: 6px 8px; background: var(--surface-lighter); display: grid; gap: 4px; }
.ticket-billing-chip .title { font-weight: 600; display: inline-flex; align-items: center; gap: 6px; }
.ticket-billing-chip .meta { font-size: 12px; color: var(--sub); display: flex; gap: 8px; flex-wrap: wrap; }
.ticket-billing-chip .meta span { white-space: nowrap; }
.ticket-billing-chip--active { border-color: var(--accent); box-shadow: 0 0 0 1px rgba(56, 189, 248, 0.4); background: rgba(56, 189, 248, 0.12); }
.ticket-billing-chip-badge { font-size: 11px; text-transform: uppercase; letter-spacing: 0.05em; background: var(--accent); color: #fff; border-radius: 999px; padding: 2px 6px; line-height: 1; }

.config-section { display: grid; gap: 16px; margin-bottom: 32px; }
.config-section-head { display: flex; flex-wrap: wrap; gap: 16px; align-items: flex-start; }
.config-section-head h2 { margin: 0; font-size: 16px; }
.config-section-head p { margin: 4px 0 0; color: var(--sub); font-size: 12px; line-height: 1.5; max-width: 680px; }
.config-section-actions { margin-left: auto; display: flex; gap: 8px; align-items: center; }
.config-status { padding: 6px 10px; border-radius: 8px; background: rgba(148, 163, 184, 0.12); color: var(--sub); transition: background 0.2s ease-in-out; }
.config-status.info { background: rgba(59, 130, 246, 0.18); color: #60a5fa; }
.config-status.success { background: rgba(34, 197, 94, 0.18); color: #22c55e; }
.config-status.warning { background: rgba(234, 179, 8, 0.18); color: #facc15; }
.config-status.error { background: rgba(248, 113, 113, 0.2); color: #f87171; }
.config-tile-grid { display: grid; gap: 16px; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); }
.ai-prompt-grid { display: grid; gap: 16px; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); }
.config-divider { margin: 32px 0; border: 0; border-top: 1px solid rgba(148, 163, 184, 0.2); }

.ai-prompt-card { border: 1px solid var(--border-soft); border-radius: 12px; background: var(--surface-lighter); overflow: hidden; }
.ai-prompt-card summary { list-style: none; padding: 12px 16px; display: flex; gap: 12px; align-items: center; cursor: pointer; font-weight: 600; }
.ai-prompt-card summary::-webkit-details-marker { display: none; }
.ai-prompt-card summary::after { content: '▾'; margin-left: auto; transition: transform 0.2s ease; color: var(--sub); }
.ai-prompt-card[open] summary::after { transform: rotate(-180deg); }
.customer-detail-section { margin: 14px 0; }
.customer-detail-section summary { list-style: none; cursor: pointer; font-weight: 600; margin: 6px 0 8px; display: flex; align-items: center; gap: 10px; }
.customer-detail-section summary::-webkit-details-marker { display: none; }
.customer-detail-section summary::after { content: '▾'; margin-left: auto; transition: transform 0.2s ease; color: var(--sub); }
.customer-detail-section[open] summary::after { transform: rotate(-180deg); }
.ai-prompt-code { font-size: 14px; }
.ai-prompt-version { font-size: 12px; color: var(--sub); }
.ai-prompt-card-body { padding: 16px; display: grid; gap: 16px; }
.ai-prompt-editor { position: relative; }
.ai-prompt-editor textarea { font-family: 'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, monospace; min-height: 220px; border: 1px solid var(--border-soft); border-radius: 10px; padding: 12px; resize: vertical; }
.ai-prompt-editor .CodeMirror { border: 1px solid var(--border-soft); border-radius: 10px; min-height: 240px; font-size: 13px; background: var(--surface); }
.ai-prompt-meta-grid { display: grid; gap: 12px; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); }
.ai-prompt-meta-grid textarea { font-family: 'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, monospace; min-height: 140px; border-radius: 10px; border: 1px solid var(--border-soft); padding: 12px; resize: vertical; }
.ai-prompt-meta-grid input { width: 100%; padding: 10px 12px; border-radius: 10px; border: 1px solid var(--border-soft); font-size: 13px; }
.ai-prompt-info { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; font-size: 12px; color: var(--sub); }
.ai-prompt-placeholder-chip { background: var(--surface); border: 1px solid var(--border-soft); border-radius: 14px; padding: 4px 8px; font-size: 11px; font-family: 'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, monospace; }
.ai-prompt-actions { display: flex; gap: 10px; flex-wrap: wrap; justify-content: flex-end; }
.ai-prompt-actions .btn { min-width: 140px; }

.ai-prompt-history-form { width: min(720px, 90vw); }
.ai-prompt-history-body { max-height: 60vh; overflow: auto; display: grid; gap: 12px; }
.ai-prompt-history-status { margin: 0; font-size: 12px; color: var(--sub); }
.ai-prompt-history-list { display: grid; gap: 12px; }
.ai-prompt-history-item { border: 1px solid var(--border-soft); border-radius: 10px; padding: 12px; background: var(--surface-lighter); display: grid; gap: 8px; }
.ai-prompt-history-header { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; }
.ai-prompt-history-header strong { font-size: 14px; }
.ai-prompt-history-meta { font-size: 12px; color: var(--sub); display: flex; gap: 12px; flex-wrap: wrap; }
.ai-prompt-history-actions { margin-left: auto; display: flex; gap: 8px; }
.ai-prompt-history-actions .btn { min-width: 120px; }
.ai-prompt-history-json { background: var(--surface); border-radius: 8px; padding: 12px; font-family: 'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, monospace; font-size: 12px; max-height: 220px; overflow: auto; }
.ai-prompt-active-badge { background: rgba(34, 197, 94, 0.16); color: #15803d; border-radius: 12px; padding: 2px 8px; font-size: 11px; font-weight: 600; }

    .ticket-description-panel { display: flex; flex-direction: column; gap: 8px; }
    .ticket-description-actions { display: flex; flex-wrap: wrap; gap: 8px; }
    .ticket-description { border: 1px solid var(--muted); border-radius: 12px; padding: 12px; background: var(--surface-default); white-space: pre-wrap; max-height: 50px; min-height: 36px; overflow: hidden; position: relative; }
    .ticket-description.ticket-description--empty { color: var(--sub); font-style: italic; }
    .ticket-description--overflow::after { content: ""; position: absolute; left: 0; right: 0; bottom: 0; height: 18px; background: linear-gradient(180deg, rgba(15, 23, 42, 0), var(--gradient-end)); pointer-events: none; }
    .ticket-description-dialog .ticket-description-body { max-height: 60vh; overflow: auto; }
    .ticket-description-full { white-space: pre-wrap; line-height: 1.5; }
    .ticket-preview-dialog ::backdrop { background: var(--surface-backdrop); }
    .ticket-preview-form { width: min(640px, 90vw); }
    .ticket-preview-body { max-height: 60vh; overflow: auto; }
    .ticket-preview-content { margin: 0; white-space: pre-wrap; line-height: 1.5; font-size: 13px; color: var(--text); background: rgba(14, 21, 37, 0.7); border: 1px solid var(--muted); border-radius: 12px; padding: 12px; }
    .ticket-meta { border: 1px solid var(--muted); border-radius: 12px; padding: 12px; background: var(--surface-soft); }
    .ticket-meta dl { display: grid; grid-template-columns: max-content 1fr; gap: 6px 14px; margin: 0; }
    .ticket-meta dt { color: var(--sub); font-size: 12px; }
    .ticket-meta dd { margin: 0; font-size: 13px; }
    .ticket-sla-policy { margin-top: 12px; border: 1px solid var(--muted); border-radius: 12px; padding: 12px; background: var(--surface-soft); display: grid; gap: 8px; }
    .ticket-sla-policy .field { margin: 0; }
    .ticket-sla-policy select { min-width: 220px; }
    .ticket-sla-policy-summary { color: var(--sub); font-size: 12px; line-height: 1.4; }

    .ticket-timeline { display: flex; flex-direction: column; gap: 8px; padding-top: 12px; border-top: 1px solid var(--muted); }
    .ticket-timeline-item { display: grid; grid-template-columns: max-content 1fr; gap: 12px; font-size: 13px; }
    .ticket-timeline-item time { color: var(--sub); font-size: 12px; }

    .ticket-comments { display: flex; flex-direction: column; gap: 12px; border-top: 1px solid var(--muted); padding-top: 12px; }
    .ticket-comments-head { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
    .ticket-comments-meta { display: flex; align-items: center; gap: 8px; }
    .ticket-comments-list { display: flex; flex-direction: column; gap: 12px; max-height: 280px; overflow: auto; padding-right: 4px; }
    .ticket-comment { border: 1px solid var(--muted); border-radius: 12px; padding: 10px; background: var(--surface-default); display: grid; gap: 6px; }
    .ticket-comment.internal { border-color: var(--muted); }
    .ticket-comment.customer { border-color: #14532d; background: rgba(22, 163, 74, 0.12); }
    .ticket-comment .meta { display: flex; justify-content: space-between; gap: 10px; flex-wrap: wrap; font-size: 12px; color: var(--sub); align-items: center; }
    .ticket-comment .meta-group { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
    .ticket-comment .visibility { font-weight: 600; text-transform: uppercase; font-size: 11px; }
    .ticket-comment .review-state { font-size: 11px; font-weight: 600; padding: 2px 6px; border-radius: 999px; text-transform: uppercase; }
    .ticket-comment .review-state.pending { background: rgba(217, 119, 6, 0.18); color: #f59e0b; }
    .ticket-comment .review-state.accepted { background: rgba(37, 99, 235, 0.18); color: #60a5fa; }
    .ticket-comment .review-state.delivered { background: rgba(22, 163, 74, 0.18); color: #4ade80; }
    .ticket-comment .review-state.rejected { background: rgba(185, 28, 28, 0.18); color: #f87171; }
    .ticket-comment .review-state.failed { background: rgba(185, 28, 28, 0.28); color: #fca5a5; }
    .ticket-comment .review-state.overwritten { background: rgba(34, 197, 94, 0.22); color: #86efac; }
    .ticket-comment .body { white-space: pre-wrap; font-size: 13px; }
    .ticket-comment .comment-override-note { border-left: 3px solid rgba(37, 99, 235, 0.4); background: rgba(37, 99, 235, 0.08); padding: 8px 10px; border-radius: 8px; font-size: 12px; color: var(--sub); display: grid; gap: 4px; }
    .ticket-comment .comment-override-note .note-header { display: flex; gap: 6px; align-items: baseline; color: var(--text); font-weight: 600; text-transform: uppercase; font-size: 11px; }
    .ticket-comment .comment-override-note .note-header .meta { font-size: 11px; font-weight: 400; color: var(--sub); margin-left: auto; text-transform: none; }
    .ticket-comment .comment-override-note .note-body { color: var(--text); font-size: 12px; }
    .ticket-comment .comment-attachments { margin-top: 12px; display: flex; flex-wrap: wrap; gap: 12px; }
    .comment-attachment-card { border: 1px solid var(--border-soft); background: var(--surface-soft); border-radius: 12px; overflow: hidden; color: var(--text); box-shadow: 0 2px 8px var(--surface-shadow-strong); }
    .comment-attachment-card.image { width: 140px; padding: 8px; display: flex; flex-direction: column; gap: 6px; align-items: center; }
    .comment-attachment-card.image img { width: 124px; height: 124px; object-fit: cover; border-radius: 8px; display: block; background: var(--surface-tint); }
    .comment-attachment-card.image figcaption { font-size: 11px; color: var(--sub); text-align: center; display: flex; flex-direction: column; gap: 2px; word-break: break-word; }
    .comment-attachment-card.image figcaption span { font-size: 10px; color: rgba(148, 163, 184, 0.8); }
    .comment-attachment-card.image a { display: block; }
    .comment-attachment-card.file { min-width: 160px; padding: 12px; display: flex; flex-direction: column; gap: 6px; background: var(--surface-default); }
    .comment-attachment-card.file a { color: var(--text); font-size: 12px; font-weight: 500; text-decoration: none; word-break: break-word; }
    .comment-attachment-card.file a:hover { text-decoration: underline; }
    .comment-attachment-card.file .meta { font-size: 11px; color: rgba(148, 163, 184, 0.8); }
    .ticket-comments-status { font-size: 12px; color: var(--sub); }
    .tickets-list tr.ticket-new-message td { background: rgba(37, 99, 235, 0.12); position: relative; }
    .tickets-list tr.ticket-new-message td:first-child { border-left: 4px solid #2563eb; }
    .nav .nav-link.has-updates { background: rgba(37, 99, 235, 0.18); color: var(--text); }
    .nav .nav-link.has-updates .label::after { content: '•'; color: #2563eb; margin-left: 6px; font-size: 18px; line-height: 1; vertical-align: middle; }
    .comment-attachments-field { display: flex; flex-direction: column; gap: 8px; }
    .comment-attachment-header { display: flex; justify-content: space-between; align-items: baseline; gap: 12px; font-size: 12px; color: var(--sub); }
    .comment-attachment-header .hint { font-size: 11px; color: rgba(148, 163, 184, 0.78); }
    .comment-attachment-list { display: flex; flex-wrap: wrap; gap: 12px; }
    .comment-attachment-empty { font-size: 12px; color: var(--sub); }
    .comment-attachment-item { position: relative; width: 88px; }
    .comment-attachment-thumb { width: 88px; height: 88px; border-radius: 8px; overflow: hidden; border: 1px solid var(--border-soft); background: var(--surface-lighter); display: flex; align-items: center; justify-content: center; }
    .comment-attachment-thumb img { width: 100%; height: 100%; object-fit: cover; display: block; }
    .comment-attachment-thumb .placeholder { font-size: 11px; color: var(--sub); padding: 8px; text-align: center; }
    .comment-attachment-actions { display: flex; justify-content: space-between; gap: 4px; margin-top: 4px; }
    .comment-attachment-actions button { flex: 1; font-size: 11px; padding: 4px 6px; }
    .comment-attachment-actions button[data-attachment-remove] { color: #f87171; }
    .comment-attachment-actions .icon-only { flex: 0; min-width: 32px; padding: 6px; }
    .comment-attachment-meta { font-size: 11px; color: var(--sub); margin-top: 4px; text-align: center; line-height: 1.2; word-break: break-word; }
    .comment-attachment-meta span { display: block; font-size: 10px; color: rgba(148, 163, 184, 0.78); }
    .btn.icon-only { padding: 6px; min-width: 36px; height: 36px; display: inline-flex; align-items: center; justify-content: center; font-size: 16px; line-height: 1; }
    .comment-editor-wrap { display: flex; flex-direction: column; gap: 6px; }
    .comment-editor-wrap .ql-toolbar.ql-snow { border-radius: 8px 8px 0 0; border-color: var(--border-medium); background: var(--surface-default); }
    .comment-editor-wrap .ql-container.ql-snow { border-radius: 0 0 8px 8px; border-color: var(--border-medium); background: var(--surface-lighter); color: var(--text); min-height: 120px; }
    .comment-editor-wrap .ql-editor { min-height: 120px; font-size: 13px; }
    .comment-editor-wrap .ql-toolbar .ql-stroke { stroke: var(--text); }
    .comment-editor-wrap .ql-toolbar .ql-fill { fill: var(--text); }
    .comment-editor-wrap .ql-toolbar .ql-picker { color: var(--text); }
    .comment-editor-wrap .ql-toolbar button:hover, .comment-editor-wrap .ql-toolbar button:focus { background: rgba(148, 163, 184, 0.15); }
    .comment-editor-wrap .ql-container a { color: #93c5fd; }
    .comment-editor-wrap .comment-editor-large { min-height: 220px; }
    .comment-editor-wrap .comment-editor-large .ql-editor { min-height: 220px; }
    .btn.small { padding: 4px 10px; font-size: 12px; }
    .ticket-comment .body.editing textarea { width: 100%; min-height: 120px; resize: vertical; background: var(--surface-lighter); color: var(--text); border: 1px solid var(--border-medium); border-radius: 8px; padding: 8px; font-family: inherit; }
    .ticket-comment .comment-actions,
    .ticket-comment .edit-actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 8px; }
    .ticket-comment .editable-window { font-size: 11px; color: var(--sub); }
    .ticket-comment .editable-window.expired { color: #f87171; }
    .comment-feedback { border-top: 1px solid rgba(148, 163, 184, 0.18); padding-top: 8px; font-size: 12px; color: var(--sub); }
    .comment-feedback summary { cursor: pointer; font-weight: 600; color: var(--text); outline: none; }
    .comment-feedback pre { white-space: pre-wrap; background: var(--surface-tint); border-radius: 6px; padding: 6px; color: var(--text); overflow-x: auto; }
    .comment-feedback ul { margin: 6px 0; padding-left: 16px; }
    .comment-feedback li { margin-bottom: 4px; }
    .comment-feedback .check-status { display: inline-block; min-width: 40px; font-weight: 600; text-transform: uppercase; font-size: 11px; margin-right: 6px; }
    .comment-feedback .check-status.pass { color: #34d399; }
    .comment-feedback .check-status.warn { color: #fbbf24; }
    .comment-feedback .check-status.fail { color: #f87171; }
    .comment-feedback .check-category { font-weight: 600; margin-right: 6px; }
    .comment-feedback .check-details { margin-top: 2px; }
    .comment-feedback .history-status { font-weight: 600; margin-right: 6px; }
    .comment-feedback .history-meta { color: var(--sub); }
.comment-feedback .history-feedback { margin-top: 2px; }
.comment-feedback .suggestion-actions { margin-top: 6px; display: flex; gap: 6px; }

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.ticket-duplicate-dialog .ticket-duplicate-body {
  display: flex;
  flex-direction: column;
  gap: 12px;
  min-width: 420px;
}

.ticket-duplicate-help {
  margin: 0;
  font-size: 13px;
  color: var(--sub);
}

.ticket-duplicate-status {
  min-height: 20px;
  font-size: 13px;
  color: var(--sub);
}

.ticket-duplicate-list {
  list-style: none;
  margin: 0;
  padding: 0;
  max-height: 240px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.ticket-duplicate-item {
  border: 1px solid var(--border-medium);
  border-radius: 8px;
  padding: 10px 12px;
  background: var(--surface-soft);
}

.ticket-duplicate-option {
  display: flex;
  flex-direction: row;
  align-items: flex-start;
  gap: 10px;
}

.ticket-duplicate-option input[type="radio"] {
  margin-top: 4px;
}

.ticket-duplicate-info {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.ticket-duplicate-title {
  font-weight: 600;
  font-size: 14px;
  display: block;
}

.ticket-duplicate-meta {
  font-size: 12px;
  color: var(--sub);
  display: block;
  margin-top: 2px;
}

.ticket-duplicate-empty {
  padding: 12px;
  text-align: center;
  color: var(--sub);
  border: 1px dashed var(--border-medium);
  border-radius: 6px;
}

.ticket-conflict-dialog::backdrop { background: rgba(15, 23, 42, 0.55); }
.ticket-conflict-form { min-width: 520px; max-width: 680px; }
.ticket-conflict-body { display: grid; gap: 12px; max-height: 65vh; overflow: auto; padding-right: 4px; }
.ticket-conflict-message { margin: 0; font-size: 13px; color: var(--sub); }
.ticket-conflict-list { display: grid; gap: 12px; }
.ticket-conflict-item { border: 1px solid var(--border-soft); border-radius: 12px; padding: 12px; background: var(--surface-lighter); display: grid; gap: 8px; }
.ticket-conflict-item header { display: flex; justify-content: space-between; align-items: center; gap: 12px; }
.ticket-conflict-code { font-weight: 600; font-size: 14px; }
.ticket-conflict-status { font-size: 12px; color: var(--sub); }
.ticket-conflict-subject { margin: 0; font-size: 13px; font-weight: 500; color: var(--text); }
.ticket-conflict-meta { font-size: 12px; color: var(--sub); display: flex; flex-wrap: wrap; gap: 8px; }
.ticket-conflict-actions-row { display: flex; gap: 8px; flex-wrap: wrap; }
.ticket-conflict-actions-row .btn { min-width: 120px; }
.ticket-conflict-empty { padding: 12px; border: 1px dashed var(--border-soft); border-radius: 10px; text-align: center; color: var(--sub); }
.ticket-conflict-connections { display: flex; flex-direction: column; gap: 12px; }
.ticket-conflict-connection { display: flex; align-items: flex-start; gap: 12px; border: 1px solid var(--border-soft); border-radius: 10px; padding: 12px; background: var(--surface-lighter); }
.ticket-conflict-connection input { margin-top: 4px; }
.ticket-conflict-connection-body { display: flex; flex-direction: column; gap: 4px; }
.ticket-conflict-connection-body .title { font-weight: 600; font-size: 13px; color: var(--text); }
.ticket-conflict-connection-body .meta { font-size: 12px; color: var(--sub); }

.ticket-linked-group {
  margin-bottom: 12px;
  border: 1px solid var(--border-soft);
  border-radius: 8px;
  background: var(--surface-soft);
}

.ticket-linked-group summary {
  padding: 10px 12px;
  cursor: pointer;
  font-weight: 600;
  list-style: none;
}

.ticket-linked-group[open] summary {
  border-bottom: 1px solid var(--border-soft);
}

.ticket-linked-group summary::-webkit-details-marker {
  display: none;
}

.ticket-linked-list {
  list-style: none;
  margin: 0;
  padding: 8px 0;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.ticket-linked-item {
  display: flex;
  gap: 10px;
  align-items: flex-start;
  padding: 0 12px;
}

.ticket-linked-item a {
  font-weight: 600;
  color: var(--accent);
  text-decoration: none;
}

.ticket-linked-item a:hover {
  text-decoration: underline;
}

.ticket-linked-details {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.ticket-linked-relation {
  font-size: 12px;
  color: var(--sub);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.ticket-linked-title {
  font-size: 14px;
}

.ticket-linked-meta {
  font-size: 12px;
  color: var(--sub);
}


#pendingMessagesTable {
  border-collapse: separate;
  border-spacing: 0 2px;
}

#pendingMessagesBody tr {
  outline: 1px solid rgba(148, 163, 184, 0.28);
  outline-offset: -1px;
}

#pendingMessagesBody tr td {
  background-color: var(--surface-soft);
}

#pendingMessagesBody tr td:first-child {
  border-top-left-radius: 8px;
  border-bottom-left-radius: 8px;
}

#pendingMessagesBody tr td:last-child {
  border-top-right-radius: 8px;
  border-bottom-right-radius: 8px;
}

#pendingMessagesBody tr.pending-age-warning td {
  background-color: rgba(251, 191, 36, 0.12);
}

#pendingMessagesBody tr.pending-age-critical td {
  background-color: rgba(248, 113, 113, 0.16);
}

#pendingMessagesBody tr.pending-age-escalated td {
  box-shadow: inset 4px 0 0 rgba(220, 38, 38, 0.4);
}

.pending-summary .pending-attachment-indicator {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 12px;
  color: var(--sub);
  margin-bottom: 6px;
}

.pending-summary .pending-attachment-indicator::before {
  content: '\\1F4CE';
  font-size: 12px;
}

.pending-summary .message-preview {
  display: block;
  max-height: 4.5em;
  overflow: hidden;
  white-space: pre-wrap;
  word-break: break-word;
  font-size: 13px;
  color: var(--text);
}

.pending-summary .message-preview.is-html {
  white-space: normal;
}

.message-preview-body.is-html {
  white-space: normal;
}

.pending-meta-alert {
  margin-top: 8px;
  padding: 8px;
  background-color: rgba(248, 113, 113, 0.14);
  border: 1px solid rgba(248, 113, 113, 0.4);
  border-radius: 4px;
  font-size: 12px;
  color: #b91c1c;
}

.pending-followup-results {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 280px;
  overflow-y: auto;
}

.pending-followup-item {
  display: flex;
  gap: 10px;
  align-items: flex-start;
  padding: 10px;
  border: 1px solid rgba(148, 163, 184, 0.35);
  border-radius: 8px;
}

.pending-followup-item input[type="radio"] {
  margin-top: 4px;
}

.pending-followup-ticket {
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.pending-followup-ticket .ticket-meta {
  color: var(--sub);
  font-size: 12px;
}

.pending-followup-empty {
  color: var(--sub);
  font-size: 13px;
  padding: 6px 0;
}

.pending-form-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(220px, 1fr));
  gap: 12px;
}

.pending-form-grid .field-span-2 {
  grid-column: span 2;
}

.pending-form-grid .field-span-3 {
  grid-column: 1 / -1;
}

@media (max-width: 1024px) {
  .pending-form-grid {
    grid-template-columns: repeat(2, minmax(220px, 1fr));
  }
  .pending-form-grid .field-span-2 {
    grid-column: 1 / -1;
  }
}

@media (max-width: 720px) {
  .pending-form-grid {
    grid-template-columns: 1fr;
  }
  .pending-form-grid .field-span-2 {
    grid-column: 1 / -1;
  }
}

.pending-message-dialog {
  width: min(908px, calc(100vw - 48px));
}

.pending-message-body {
  display: grid;
  gap: 12px;
  width: 100%;
}

.pending-message-body fieldset {
  width: 100%;
  box-sizing: border-box;
  min-width: 0;
  margin: 0;
}



.daily-status-body {
  display: grid;
  gap: 14px;
  max-width: 960px;
  max-height: 70vh;
  overflow-y: auto;
  padding-right: 4px;
}
.daily-status-summary {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
}
.daily-status-summary .metric {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 120px;
  padding: 10px 12px;
  border-radius: var(--radius);
  background: var(--surface-soft);
  border: 1px solid var(--muted);
  font-size: 13px;
  color: var(--sub);
}
.daily-status-summary .metric strong {
  font-size: 18px;
  color: var(--text);
}
.daily-status-technicians {
  display: grid;
  gap: 12px;
}
.daily-status-card {
  border: 1px solid var(--muted);
  border-radius: var(--radius);
  padding: 12px;
  display: grid;
  gap: 10px;
  background: var(--panel-alt);
}
.daily-status-card header {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 12px;
}
.daily-status-title {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 15px;
  font-weight: 600;
  color: var(--text);
}
.daily-status-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  font-size: 12px;
  color: var(--sub);
}
.daily-status-sections {
  display: grid;
  gap: 12px;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}
.daily-status-list {
  border: 1px solid var(--muted);
  border-radius: var(--radius);
  padding: 10px;
  display: grid;
  gap: 8px;
  background: var(--surface-soft);
  min-height: 120px;
}
.daily-status-list h4 {
  margin: 0;
  font-size: 13px;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--sub);
}
.daily-status-item {
  display: grid;
  gap: 3px;
}
.daily-status-item-head {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
}
.daily-status-item-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  font-size: 12px;
  color: var(--sub);
}
.daily-status-empty {
  font-size: 13px;
  color: var(--sub);
}
.daily-status-loading {
  color: var(--sub);
  font-size: 13px;
}

/* Sidebar collapsed */
.app.collapsed { grid-template-columns: 64px 1fr; }
.app.collapsed .label { display: none; }

    /* Flash */
    .notification-tray { position: fixed; right: 20px; bottom: 24px; display: flex; flex-direction: column; gap: 12px; z-index: 12000; pointer-events: none; max-width: calc(100vw - 32px); }
    .notification-toast { background: var(--surface-strong); border: 1px solid var(--border-strong); border-left: 4px solid var(--pri); border-radius: 12px; padding: 12px 16px; box-shadow: 0 12px 30px rgba(15, 23, 42, 0.35); display: grid; grid-template-columns: auto 1fr auto; gap: 12px; min-width: 280px; max-width: min(360px, 100%); color: var(--text); transform: translateY(16px); opacity: 0; transition: transform 0.24s ease, opacity 0.24s ease; pointer-events: auto; cursor: pointer; }
    .notification-toast.show { transform: translateY(0); opacity: 1; }
    .notification-toast .toast-icon { font-size: 20px; line-height: 1; }
    .notification-toast .toast-content { display: grid; gap: 4px; }
    .notification-toast .toast-title { font-size: 14px; font-weight: 600; margin: 0; }
    .notification-toast .toast-message { font-size: 13px; color: var(--sub); margin: 0; line-height: 1.4; }
    .notification-toast button.toast-close { background: none; border: 0; color: var(--sub); font-size: 18px; cursor: pointer; padding: 0; line-height: 1; transition: color 0.2s ease; }
    .notification-toast button.toast-close:hover { color: var(--text); }
    .notification-toast.assignment { border-left-color: #2563eb; }
    .notification-toast.message { border-left-color: #22c55e; }
    .notification-toast.info { border-left-color: #38bdf8; }
    .notification-toast:hover { border-color: rgba(100, 116, 139, 0.55); }
    @media (max-width: 640px) {
      .notification-tray { right: 12px; bottom: 16px; }
      .notification-toast { min-width: 0; width: min(320px, 100%); }
    }
    .flash { position: fixed; inset: auto 16px 16px 16px; margin: 0 auto; max-width: 640px; background: #102d19; color: #d1fae5; border: 1px solid #14532d; padding: 12px 14px; border-radius: 10px; box-shadow: 0 10px 30px rgba(0,0,0,.4); display: none; z-index: 12000; }
    .flash.show { display: block; }
    .flash.error { background: #311010; color: #fee2e2; border-color: #7f1d1d; }
    .toast-layer { position: fixed; inset: 0; border: none; padding: 0; margin: 0; background: transparent; pointer-events: none; }
    dialog.toast-layer::backdrop { background: transparent; }

    /* Dialogs */
    dialog { border: 1px solid var(--muted); border-radius: var(--radius); padding: 0; background: var(--panel); color: var(--text); width: min(720px, 96vw); }
    #crmInstallationDlg { width: min(1100px, 96vw); min-width: 760px; }
    .comment-expand-dialog { width: min(1344px, 96vw); }
    .comment-expand-body { display: flex; gap: 16px; align-items: stretch; }
    .comment-expand-thread { flex: 1; max-height: min(630px, 70vh); overflow: auto; border: 1px solid var(--muted); border-radius: 12px; background: var(--surface-soft); padding: 12px; display: flex; flex-direction: column; gap: 12px; }
    .comment-expand-thread .comment-expand-empty { color: var(--sub); font-size: 13px; }
    .comment-expand-compose { flex: 1.1; display: flex; flex-direction: column; gap: 12px; }
    .comment-expand-compose .comment-editor-wrap .ql-container.ql-snow { min-height: min(330px, 55vh); }
    dialog::backdrop { background: rgba(0,0,0,.5); }
    .dlg-head { padding: 12px 14px; border-bottom: 1px solid var(--muted); display: flex; justify-content: space-between; align-items: center; }
    .dlg-header { padding: 12px 14px; border-bottom: 1px solid var(--muted); display: flex; justify-content: space-between; align-items: center; }
    .dlg-body { padding: 14px; }
    .dlg-actions { padding: 12px 14px; border-top: 1px solid var(--muted); display: flex; gap: 8px; justify-content: flex-end; }
    .dlg-status { margin: 0; font-size: 12px; color: var(--danger, #ef4444); min-height: 16px; }
    .template-preview-body { display: flex; flex-direction: column; gap: 16px; }
    .template-preview-header { display: flex; flex-wrap: wrap; gap: 12px; align-items: center; justify-content: space-between; }
    .template-preview-pill { display: inline-flex; align-items: center; gap: 6px; padding: 4px 10px; border-radius: 999px; background: rgba(37, 99, 235, 0.15); border: 1px solid rgba(37, 99, 235, 0.35); color: var(--text); font-size: 12px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.02em; margin-right: 6px; }
    .template-preview-pill:nth-of-type(2) { background: rgba(148, 163, 184, 0.18); border-color: rgba(148, 163, 184, 0.38); }
    .template-preview-columns { display: grid; gap: 16px; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); }
    .template-preview-columns section { background: var(--surface-lighter); border: 1px solid var(--muted); border-radius: 10px; padding: 12px; min-height: 120px; }
    .template-preview-columns h4 { margin: 0 0 8px; font-size: 13px; color: var(--sub); text-transform: uppercase; letter-spacing: 0.03em; }
    .template-preview-placeholders { margin: 0; padding-left: 18px; display: grid; gap: 4px; color: var(--text); font-family: "JetBrains Mono", "Fira Code", monospace; font-size: 12px; }
    .template-preview-placeholders li::marker { color: var(--sub); }
    .template-preview-context { display: grid; grid-template-columns: auto 1fr; gap: 6px 12px; margin: 0; font-size: 12px; }
    .template-preview-context dt { font-weight: 600; color: var(--sub); }
    .template-preview-context dd { margin: 0; color: var(--text); font-family: "JetBrains Mono", "Fira Code", monospace; }
    .template-preview-subject, .template-preview-body-text { background: var(--surface-soft); border: 1px solid var(--muted); border-radius: 10px; padding: 12px; white-space: pre-wrap; word-break: break-word; font-family: "JetBrains Mono", "Fira Code", monospace; font-size: 13px; line-height: 1.5; }
    .template-preview-subject { min-height: 48px; display: flex; align-items: center; }
    .template-preview-body-text { min-height: 160px; }
    .template-test-input small { color: var(--sub); font-size: 11px; }
    .template-test-status { margin: 0; color: var(--sub); font-size: 12px; flex: 1; }
    .template-test-status.success { color: #34d399; }
    .template-test-status.error { color: #f87171; }
    .template-test-status.warn { color: #fbbf24; }

    .tech-review-dialog::backdrop { background: rgba(15, 23, 42, 0.55); }
    .tech-review-form { min-width: 520px; max-width: 720px; }
    .tech-review-body { display: grid; gap: 16px; max-height: 70vh; overflow: auto; padding-right: 6px; }
    .tech-review-section { display: grid; gap: 10px; }
    .tech-review-section header { display:flex; align-items:center; justify-content:space-between; }
    .tech-review-grid { display:grid; gap:10px; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); }
    .tech-review-text { margin:0; white-space:pre-wrap; }
    .tech-review-attachments { display:grid; gap:10px; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); }
    .tech-review-attachments .comment-attachments { display:grid; gap:10px; grid-template-columns: inherit; }
    .tech-review-ai { display:grid; gap:8px; font-size:13px; }
    .tech-review-ai-score { font-size:20px; font-weight:600; }
    .tech-review-flags { list-style:none; padding:0; margin:0; display:flex; flex-wrap:wrap; gap:6px; }
    .tech-review-flags li { background: rgba(239,68,68,0.12); color:#b91c1c; border:1px solid rgba(185,28,28,0.4); border-radius:999px; padding:2px 10px; font-size:12px; }
    .tech-review-recommendations { display:grid; gap:6px; font-size:13px; color: var(--sub); }
    .tech-review-status { font-size:12px; color: var(--sub); }
    .tech-review-actions { display:flex; flex-wrap:wrap; align-items:center; gap:8px; }
    .tech-review-assign { display:flex; flex-direction:column; gap:6px; min-width:220px; }
    .tech-review-assign label { font-size:12px; color:var(--sub); }
    .tech-review-assign select { min-width:220px; padding:8px 10px; border-radius:8px; border:1px solid var(--border-soft); background:var(--surface); color:var(--text); }

    /* Login overlay */
    .login-overlay { position: fixed; inset: 0; display: grid; place-items: center; background: linear-gradient(180deg, rgba(15,23,42,0.8), rgba(15,23,42,0.95)); z-index: 60; }
    .login-card { width: min(420px, 94vw); background: var(--panel); border: 1px solid var(--muted); border-radius: 16px; padding: 18px; }
    .login-card h2 { margin: 0 0 10px; font-size: 18px; }

    /* Responsive */
    @media (max-width: 960px) {
      .comment-expand-body { flex-direction: column; }
      .comment-expand-thread { max-height: min(360px, 65vh); }
      .comment-expand-compose { flex: 1; }
    }

    @media (max-width: 1100px) {
      .tickets-layout { grid-template-columns: 1fr; }
      .ticket-detail { border-left: 0; border-top: 1px solid var(--muted); }
    }
    @media (max-width: 900px) {
      .app { grid-template-columns: 64px 1fr; }
      .label { display: block; }
      .form-grid { grid-template-columns: 1fr; }
    }
    

.linklike {
  background: none;
  border: none;
  color: var(--accent);
  cursor: pointer;
  text-decoration: underline;
  padding: 0;
  font: inherit;
}

.prospect-search-results {
  display: grid;
  gap: 6px;
  max-height: 180px;
  overflow-y: auto;
}

.prospect-search-results button {
  text-align: left;
  width: 100%;
  background: var(--surface-soft);
  border: 1px solid var(--border-soft);
  border-radius: 8px;
  padding: 8px;
  color: inherit;
  cursor: pointer;
}

.prospect-search-results button:hover,
.prospect-search-results button:focus {
  background: var(--surface-default);
  border-color: var(--accent);
}
.table-controls {
      display: flex;
      align-items: center;
      gap: 12px;
    }
.table-controls .pager-buttons {
      display: flex;
      gap: 8px;
    }
.btn.compact {
  padding: 4px 8px;
  font-size: 12px;
  border-radius: 6px;
}

#duplicateMessagesStatus {
  margin-bottom: 12px;
  font-size: 13px;
  color: var(--sub);
}

.duplicate-group-row td {
  background: var(--surface-lighter);
  border-bottom: 1px solid var(--border-soft);
}

.duplicate-group-header {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
  justify-content: space-between;
}

.duplicate-group-title {
  display: grid;
  gap: 4px;
}

.duplicate-group-meta {
  font-size: 13px;
  color: var(--sub);
}

.duplicate-group-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
}

.duplicate-row.selected {
  background: var(--surface-soft);
}

.duplicate-indicator {
  font-size: 12px;
  color: var(--sub);
  margin-left: 6px;
}

.identify-connections {
  border: 1px solid var(--border-soft);
  border-radius: 8px;
  padding: 8px;
  margin-bottom: 12px;
  background: var(--surface-lighter);
  display: grid;
  gap: 8px;
}

.identify-connections-title {
  font-weight: 600;
  font-size: 14px;
}

.identify-connections-status {
  font-size: 12px;
  color: var(--sub);
}

.identify-connections-list {
  list-style: none;
  padding: 0;
  margin: 0;
  display: grid;
  gap: 6px;
}

.identify-connection-entry {
  display: flex;
  gap: 8px;
  align-items: flex-start;
}

.identify-connection-entry input[type="radio"] {
  margin-top: 4px;
}

.identify-connection-details {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.identify-connection-label {
  font-weight: 600;
  font-size: 13px;
}

.identify-connection-meta {
  font-size: 12px;
  color: var(--sub);
}
.crm-install-options {
  display: flex;
  flex-direction: column;
  gap: 8px;
  grid-column: 1 / -1;
}

.crm-install-options-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 6px 10px;
}

.crm-install-option {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--text);
}

.crm-install-router {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.field-label {
  font-size: 12px;
  color: var(--sub);
  margin-bottom: 2px;
}

.crm-install-bubble {
  border: 1px solid var(--pri);
  border-radius: 10px;
  padding: 10px;
  background: var(--panel-alt);
  box-shadow: inset 0 0 0 1px rgba(0,0,0,0.05);
}

.crm-install-phone-row {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  grid-column: 1 / -1;
  width: 100%;
}

.crm-install-phone-row .field {
  width: 100%;
}

.crm-install-filters {
  margin: 14px 0 6px;
  display: flex !important;
  gap: 8px;
  align-items: center;
  flex-wrap: nowrap;
}

.crm-install-filter {
  min-width: 0;
}

.crm-install-filter > input,
.crm-install-filter > select {
  width: 100%;
}

.crm-install-filter-range {
  display: flex;
  gap: 8px;
  align-items: center;
}

.crm-install-filter-range input {
  width: 100%;
}

.crm-install-flag-badge {
  margin-left: 8px;
  color: #b91c1c;
  font-size: 12px;
  font-weight: 600;
}

.crm-install-row-flagged {
  background: rgba(239, 68, 68, 0.08);
}

.crm-install-row-flagged td {
  border-top-color: rgba(239, 68, 68, 0.2);
  border-bottom-color: rgba(239, 68, 68, 0.2);
}

.crm-install-actions {
  margin-bottom: 10px;
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
}

.crm-payment-items {
  margin-top: 12px;
  display: grid;
  gap: 8px;
}

.crm-payment-items-header {
  display: grid;
  grid-template-columns: minmax(0, 2fr) minmax(0, 1fr) 32px;
  gap: 8px;
  font-size: 12px;
  color: var(--sub);
}

.crm-payment-items-list {
  display: grid;
  gap: 8px;
}

.crm-payment-item-row {
  display: grid;
  grid-template-columns: minmax(0, 2fr) minmax(0, 1fr) 32px;
  gap: 8px;
  align-items: center;
}

.crm-payment-item-row input {
  width: 100%;
}

.crm-payment-item-remove {
  padding: 4px;
  line-height: 1;
}

.crm-payment-items-total {
  font-size: 12px;
  color: var(--sub);
}

.crm-accessory-items {
  margin-top: 12px;
  display: grid;
  gap: 8px;
}

.crm-accessory-items-header {
  display: grid;
  grid-template-columns: minmax(0, 2fr) minmax(0, 1fr) 32px;
  gap: 8px;
  font-size: 12px;
  color: var(--sub);
}

.crm-accessory-items-list {
  display: grid;
  gap: 8px;
}

.crm-accessory-item-row {
  display: grid;
  grid-template-columns: minmax(0, 2fr) minmax(0, 1fr) 32px;
  gap: 8px;
  align-items: center;
}

.crm-accessory-item-row input {
  width: 100%;
}

.crm-accessory-item-remove {
  padding: 4px;
  line-height: 1;
}

.crm-auto-payments {
  margin-top: 8px;
  display: grid;
  gap: 8px;
}

.crm-auto-payments-header,
.crm-auto-payments-row {
  display: grid;
  grid-template-columns: minmax(90px, 1fr) minmax(90px, 1fr) minmax(110px, 1fr) minmax(120px, 1fr) minmax(90px, 1fr);
  gap: 8px;
  align-items: center;
}

.crm-auto-payments-header {
  font-size: 12px;
  color: var(--sub);
}

.crm-auto-payments-list {
  display: grid;
  gap: 6px;
}

.crm-auto-payments-summary {
  display: grid;
  gap: 4px;
  font-size: 13px;
}

.crm-auto-payments-note {
  font-size: 12px;
  color: var(--sub);
}

.crm-install-details-section {
  display: grid;
  gap: 6px;
  margin-bottom: 10px;
}

.crm-install-details-list {
  display: grid;
  gap: 8px;
}

.crm-install-details-items {
  margin: 0;
  padding-left: 18px;
  display: grid;
  gap: 4px;
}

.crm-install-details-payment {
  border: 1px solid var(--border-soft);
  border-radius: 8px;
  padding: 8px;
  background: var(--panel-alt);
}

.crm-install-details-payment-header {
  font-size: 12px;
  color: var(--sub);
  margin-bottom: 6px;
}

.crm-validate-materials {
  margin-top: 10px;
  padding: 8px 10px;
  border: 1px solid var(--border-soft);
  border-radius: 10px;
  background: var(--panel);
}

.crm-validate-materials summary {
  cursor: pointer;
  font-size: 12px;
  color: var(--sub);
  font-weight: 600;
}

.crm-validate-materials-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  margin-top: 8px;
}

#crmInstallationDlg .crm-install-grid {
  display: grid !important;
  grid-template-columns: repeat(2, minmax(240px, 1fr));
  gap: 10px 12px;
}

#crmInstallationDlg .crm-install-grid > .field {
  min-width: 0;
}

#crmInstallationForm .crm-install-grid {
  display: grid !important;
  grid-template-columns: repeat(2, minmax(0, 1fr)) !important;
  column-gap: 12px;
  row-gap: 10px;
}

#crmInstallationForm .crm-install-grid > .crm-install-options {
  grid-column: 1 / -1;
}

#crmInstallationForm .crm-install-phone-row {
  grid-column: 1 / -1;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

/* Keep two-column layout in the installation dialog */